The Great Email Ping-Pong: My Investment's Endless Waiting Game

I generally avoid complaining publicly because I prefer to give businesses ample time to resolve issues. However, after seeing my email repeatedly bounced between departments without resolving the problem, I feel compelled to share my frustration. Despite what seems like an easy fix—updating my name in the system to reflect the correct lump sum amount on the portal—three weeks have passed with no resolution. Meanwhile, the funds are correctly reflected in their account. I'm starting to wonder if investing here was a mistake.