TM
Thabang M
1 reviews | Active since Feb 2016
18 Aug 2023, 13:20
Terrible service levels
Recently signed up for an RA and the service is so poor that speaking to someone title Client Experience Specialist is like speaking to a machine or someone that's just not bothered to answer simple questions or give proper responses to queries. Might not be worth it at all. I Cannot imagine investing with them when simple requests for assistance are ignored.
Helpful (0)
Replies (3)0
Replies (3)
10x Investments's replyOfficial
18 Aug 2023, 14:05Hi Thabang,
Thank you for the recent review and feedback.
We are sorry that you had a negative experience.
We noted that feedback was provided to your request via email.
We are unable to provide you with the letter you requested as the contribution type is a lump sum payment and not a monthly debit order. We can provide a contribution certificate every time a lump sum is received. This is generated automatically and sent via email. This document will reflect the date the contribution is received and the amount. The document also serves as confirmation and receipt of the deposit.
Please reach out to us on *** or email *** should you have any additional questions or concerns.
Kind Regards,
The 10X Team
Thank you for the recent review and feedback.
We are sorry that you had a negative experience.
We noted that feedback was provided to your request via email.
We are unable to provide you with the letter you requested as the contribution type is a lump sum payment and not a monthly debit order. We can provide a contribution certificate every time a lump sum is received. This is generated automatically and sent via email. This document will reflect the date the contribution is received and the amount. The document also serves as confirmation and receipt of the deposit.
Please reach out to us on *** or email *** should you have any additional questions or concerns.
Kind Regards,
The 10X Team
10x Investments's reply18 Aug 2023, 14:05
Official
Hi Thabang,
Thank you for the recent review and feedback.
We are sorry that you had a negative experience.
We noted that feedback was provided to your request via email.
We are unable to provide you with the letter you requested as the contribution type is a lump sum payment and not a monthly debit order. We can provide a contribution certificate every time a lump sum is received. This is generated automatically and sent via email. This document will reflect the date the contribution is received and the amount. The document also serves as confirmation and receipt of the deposit.
Please reach out to us on *** or email *** should you have any additional questions or concerns.
Kind Regards,
The 10X Team
Thank you for the recent review and feedback.
We are sorry that you had a negative experience.
We noted that feedback was provided to your request via email.
We are unable to provide you with the letter you requested as the contribution type is a lump sum payment and not a monthly debit order. We can provide a contribution certificate every time a lump sum is received. This is generated automatically and sent via email. This document will reflect the date the contribution is received and the amount. The document also serves as confirmation and receipt of the deposit.
Please reach out to us on *** or email *** should you have any additional questions or concerns.
Kind Regards,
The 10X Team
TM
Thabang M's updateReviewer Update
18 Aug 2023, 16:51I now suspect that the person that's been sending emails is the same person who came up with the company's response.
If you can look at previous requests Ive submitted asking for help from you, it will make sense before concluding to not being able to provide a certificate.
I have asked for help to set up a monthly contribution and to increase my amount and none of that has been provided or responded to, your agent advised to cancel my debit order and now that is done and now you are telling me you cannot issue anything because i dont have a debit order setup
If you can look at previous requests Ive submitted asking for help from you, it will make sense before concluding to not being able to provide a certificate.
I have asked for help to set up a monthly contribution and to increase my amount and none of that has been provided or responded to, your agent advised to cancel my debit order and now that is done and now you are telling me you cannot issue anything because i dont have a debit order setup
TM
Thabang M's update18 Aug 2023, 16:51
Reviewer Update
I now suspect that the person that's been sending emails is the same person who came up with the company's response.
If you can look at previous requests Ive submitted asking for help from you, it will make sense before concluding to not being able to provide a certificate.
I have asked for help to set up a monthly contribution and to increase my amount and none of that has been provided or responded to, your agent advised to cancel my debit order and now that is done and now you are telling me you cannot issue anything because i dont have a debit order setup
If you can look at previous requests Ive submitted asking for help from you, it will make sense before concluding to not being able to provide a certificate.
I have asked for help to set up a monthly contribution and to increase my amount and none of that has been provided or responded to, your agent advised to cancel my debit order and now that is done and now you are telling me you cannot issue anything because i dont have a debit order setup
10x Investments's replyOfficial
18 Aug 2023, 17:35Hi Thabang,
Thank you for the response.
Our records show that you confirmed that you do not wish to contribute via debit order and you would therefore cancel it on the My10x portal.
You are requesting a letter confirming the monthly contribution which will be made via EFT from your bank account. The letter is for debit order contributions only, this is when 10X Investments runs a debit from your account via our bank.
A member of our Team will contact you on Monday to discuss the contribution options and documentation that can be provided.
Kind Regards,
The 10X Team
Thank you for the response.
Our records show that you confirmed that you do not wish to contribute via debit order and you would therefore cancel it on the My10x portal.
You are requesting a letter confirming the monthly contribution which will be made via EFT from your bank account. The letter is for debit order contributions only, this is when 10X Investments runs a debit from your account via our bank.
A member of our Team will contact you on Monday to discuss the contribution options and documentation that can be provided.
Kind Regards,
The 10X Team
10x Investments's reply18 Aug 2023, 17:35
Official
Hi Thabang,
Thank you for the response.
Our records show that you confirmed that you do not wish to contribute via debit order and you would therefore cancel it on the My10x portal.
You are requesting a letter confirming the monthly contribution which will be made via EFT from your bank account. The letter is for debit order contributions only, this is when 10X Investments runs a debit from your account via our bank.
A member of our Team will contact you on Monday to discuss the contribution options and documentation that can be provided.
Kind Regards,
The 10X Team
Thank you for the response.
Our records show that you confirmed that you do not wish to contribute via debit order and you would therefore cancel it on the My10x portal.
You are requesting a letter confirming the monthly contribution which will be made via EFT from your bank account. The letter is for debit order contributions only, this is when 10X Investments runs a debit from your account via our bank.
A member of our Team will contact you on Monday to discuss the contribution options and documentation that can be provided.
Kind Regards,
The 10X Team