RM
Rodney M
1 reviews | Active since Aug 2019
14 Aug 2019, 17:02
TERRIBLE /NO COMMUNICATION SERVICE
TERRIBLE /NO COMMUNICATION SERVICE I submitted my documents for my pension fund withdrawal last month and till today my documents were not submitted to SARS “apparently because of IT issue “which I was not even aware of should I never called then no response from 10x
How can one trust you with your forever IT /automated issues
Now I’ve given myself task to call 10x everyday since nothing gets done on their side and they don’t have Tim to communicate with the clients.
Frustrating frustrating frustrating
#life happens but communicate simple.
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Replies (2)
10x Investments's replyOfficial
15 Aug 2019, 09:49Good day Rodney
Thank you for taking the time to review our service.
We have noted your dissatisfaction. Our client service consultant will be in touch with you shortly.
Thank you for taking the time to review our service.
We have noted your dissatisfaction. Our client service consultant will be in touch with you shortly.
10x Investments's reply15 Aug 2019, 09:49
Official
Good day Rodney
Thank you for taking the time to review our service.
We have noted your dissatisfaction. Our client service consultant will be in touch with you shortly.
Thank you for taking the time to review our service.
We have noted your dissatisfaction. Our client service consultant will be in touch with you shortly.
10x Investments's replyOfficial
19 Aug 2019, 11:39Good day Rodney
We confirm that our Client Service consultant was in touch with you last week and that this matter has been resolved.
We confirm that our Client Service consultant was in touch with you last week and that this matter has been resolved.
10x Investments's reply19 Aug 2019, 11:39
Official
Good day Rodney
We confirm that our Client Service consultant was in touch with you last week and that this matter has been resolved.
We confirm that our Client Service consultant was in touch with you last week and that this matter has been resolved.