LL
Luke L
1 reviews | Active since Oct 2014
11 Oct 2019, 11:41
Taking Forever to Complete Payout
I left my previous employer end of August and requested that my provident fund be paid out. I still have not received my provident fund money. How long does it take? Another employee left the same time as me and he got his payout two weeks ago. Also tried contacting 10x but don't get responses. I was planning on investing in another product with them but now will look elsewhere.
Helpful (0)
Replies (5)0
Replies (5)
10x Investments's replyOfficial
11 Oct 2019, 12:12 Good afternoon Luke,
Thank you for reaching out. I’m sorry to hear of your frustration and will ensure we get to the bottom of the issue.
To speed up the process, please can you privately share the following information with me:
· Full Name · ID number
As soon as we have clarity on your situation a member of our team will be in touch.
Thank you for your patience. We hope to have this resolved shortly.
Kind regards,
Michelle
Internal Compliance Officer
Thank you for reaching out. I’m sorry to hear of your frustration and will ensure we get to the bottom of the issue.
To speed up the process, please can you privately share the following information with me:
· Full Name · ID number
As soon as we have clarity on your situation a member of our team will be in touch.
Thank you for your patience. We hope to have this resolved shortly.
Kind regards,
Michelle
Internal Compliance Officer
10x Investments's reply11 Oct 2019, 12:12
Official
Good afternoon Luke,
Thank you for reaching out. I’m sorry to hear of your frustration and will ensure we get to the bottom of the issue.
To speed up the process, please can you privately share the following information with me:
· Full Name · ID number
As soon as we have clarity on your situation a member of our team will be in touch.
Thank you for your patience. We hope to have this resolved shortly.
Kind regards,
Michelle
Internal Compliance Officer
Thank you for reaching out. I’m sorry to hear of your frustration and will ensure we get to the bottom of the issue.
To speed up the process, please can you privately share the following information with me:
· Full Name · ID number
As soon as we have clarity on your situation a member of our team will be in touch.
Thank you for your patience. We hope to have this resolved shortly.
Kind regards,
Michelle
Internal Compliance Officer
10x Investments's replyOfficial
11 Oct 2019, 15:44Good afternoon Luke,
I would like to confirm that a member of our team has been in touch with an update on the situation. We will continue working to ensure everything is resolved as efficiently as possible and will keep you updated along the way.Kind regards,Michelle
I would like to confirm that a member of our team has been in touch with an update on the situation. We will continue working to ensure everything is resolved as efficiently as possible and will keep you updated along the way.Kind regards,Michelle
10x Investments's reply11 Oct 2019, 15:44
Official
Good afternoon Luke,
I would like to confirm that a member of our team has been in touch with an update on the situation. We will continue working to ensure everything is resolved as efficiently as possible and will keep you updated along the way.Kind regards,Michelle
I would like to confirm that a member of our team has been in touch with an update on the situation. We will continue working to ensure everything is resolved as efficiently as possible and will keep you updated along the way.Kind regards,Michelle
LL
Luke L's updateReviewer Update
11 Oct 2019, 15:53Hi Michelle
Yes a member of your team has been in touch and said that the claim has been dis-invested yesterday (2019-10-10) and will be sent to SARS for tax directive on Monday and that I might get paid out next week Friday. This despite the request being sent and received by you on the 27 August.
Also, I have received feedback from my previous employer's HR department last week (2019-10-02) relaying the feedback they received from 10X.
This was the message from the 10X rep:
Edwina Burt (10X Investments)Oct 2, 08:06 SASTGood day Caroline
I trust this email finds you well
Kindly be advised that the claim has been disinvested, we will now apply for tax directive on behalf of the member.
Once successfully received from SARS we will move on to the payment stage.
But this was not true as the money was only dis-invested yesterday and will only be going to SARS next week Monday.
So yes someone did contact me but this still poor on your behalf, unless I am missing something and I do not have the full picture, which you must then provide and let me know where I am wrong.
Yes a member of your team has been in touch and said that the claim has been dis-invested yesterday (2019-10-10) and will be sent to SARS for tax directive on Monday and that I might get paid out next week Friday. This despite the request being sent and received by you on the 27 August.
Also, I have received feedback from my previous employer's HR department last week (2019-10-02) relaying the feedback they received from 10X.
This was the message from the 10X rep:
Edwina Burt (10X Investments)Oct 2, 08:06 SASTGood day Caroline
I trust this email finds you well
Kindly be advised that the claim has been disinvested, we will now apply for tax directive on behalf of the member.
Once successfully received from SARS we will move on to the payment stage.
But this was not true as the money was only dis-invested yesterday and will only be going to SARS next week Monday.
So yes someone did contact me but this still poor on your behalf, unless I am missing something and I do not have the full picture, which you must then provide and let me know where I am wrong.
LL
Luke L's update11 Oct 2019, 15:53
Reviewer Update
Hi Michelle
Yes a member of your team has been in touch and said that the claim has been dis-invested yesterday (2019-10-10) and will be sent to SARS for tax directive on Monday and that I might get paid out next week Friday. This despite the request being sent and received by you on the 27 August.
Also, I have received feedback from my previous employer's HR department last week (2019-10-02) relaying the feedback they received from 10X.
This was the message from the 10X rep:
Edwina Burt (10X Investments)Oct 2, 08:06 SASTGood day Caroline
I trust this email finds you well
Kindly be advised that the claim has been disinvested, we will now apply for tax directive on behalf of the member.
Once successfully received from SARS we will move on to the payment stage.
But this was not true as the money was only dis-invested yesterday and will only be going to SARS next week Monday.
So yes someone did contact me but this still poor on your behalf, unless I am missing something and I do not have the full picture, which you must then provide and let me know where I am wrong.
Yes a member of your team has been in touch and said that the claim has been dis-invested yesterday (2019-10-10) and will be sent to SARS for tax directive on Monday and that I might get paid out next week Friday. This despite the request being sent and received by you on the 27 August.
Also, I have received feedback from my previous employer's HR department last week (2019-10-02) relaying the feedback they received from 10X.
This was the message from the 10X rep:
Edwina Burt (10X Investments)Oct 2, 08:06 SASTGood day Caroline
I trust this email finds you well
Kindly be advised that the claim has been disinvested, we will now apply for tax directive on behalf of the member.
Once successfully received from SARS we will move on to the payment stage.
But this was not true as the money was only dis-invested yesterday and will only be going to SARS next week Monday.
So yes someone did contact me but this still poor on your behalf, unless I am missing something and I do not have the full picture, which you must then provide and let me know where I am wrong.
LL
Luke L's updateReviewer Update
15 Oct 2019, 14:00Eventually got my payout.
Took some time but I was contacted by a helpful 10X consultant Lindsey and she provided further feedback yesterday on the progress of the payout, which I appreciate.
Took some time but I was contacted by a helpful 10X consultant Lindsey and she provided further feedback yesterday on the progress of the payout, which I appreciate.
LL
Luke L's update15 Oct 2019, 14:00
Reviewer Update
Eventually got my payout.
Took some time but I was contacted by a helpful 10X consultant Lindsey and she provided further feedback yesterday on the progress of the payout, which I appreciate.
Took some time but I was contacted by a helpful 10X consultant Lindsey and she provided further feedback yesterday on the progress of the payout, which I appreciate.
10x Investments's replyOfficial
15 Oct 2019, 14:22Hi Luke
Thank you for confirming that Lindsay has been in contact and given you detailed feedback on the situation.
We apologise again for any frustration caused but thank you for working with us to resolve the problem.Kind regards,Michelle
Thank you for confirming that Lindsay has been in contact and given you detailed feedback on the situation.
We apologise again for any frustration caused but thank you for working with us to resolve the problem.Kind regards,Michelle
10x Investments's reply15 Oct 2019, 14:22
Official
Hi Luke
Thank you for confirming that Lindsay has been in contact and given you detailed feedback on the situation.
We apologise again for any frustration caused but thank you for working with us to resolve the problem.Kind regards,Michelle
Thank you for confirming that Lindsay has been in contact and given you detailed feedback on the situation.
We apologise again for any frustration caused but thank you for working with us to resolve the problem.Kind regards,Michelle