KS
Kyal S
1 reviews | Active since Sept 2019
02 Aug 2021, 12:54
Stay away from 10x!!!!!
Section 14 team don't answer their phones or answer emails. I am looking for feedback regarding the progress of my provident fund payout. I have emailed and called countless times and never get a response or any of my calls answered. This is the exact reason why the faith and trust in financial institutions is fading as quickly as it is. I would like feedback on progress because every other company has paid out what they needed except 10x. Sad to say it but your reputation for poor service and communication is being proven right now.
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Replies (3)
10x Investments's replyOfficial
02 Aug 2021, 12:58Dear Kyal
We are sorry to hear that you have found the experience regarding your payout so disappointing.
We have escalated this complaint to our corporate administration team immediately and will get back to you with feedback before the end of today.
Apologies for any inconvenience caused.
The 10X Team
We are sorry to hear that you have found the experience regarding your payout so disappointing.
We have escalated this complaint to our corporate administration team immediately and will get back to you with feedback before the end of today.
Apologies for any inconvenience caused.
The 10X Team
10x Investments's reply02 Aug 2021, 12:58
Official
Dear Kyal
We are sorry to hear that you have found the experience regarding your payout so disappointing.
We have escalated this complaint to our corporate administration team immediately and will get back to you with feedback before the end of today.
Apologies for any inconvenience caused.
The 10X Team
We are sorry to hear that you have found the experience regarding your payout so disappointing.
We have escalated this complaint to our corporate administration team immediately and will get back to you with feedback before the end of today.
Apologies for any inconvenience caused.
The 10X Team
KS
Kyal S's updateReviewer Update
02 Aug 2021, 18:26Just so that It is documented here for others, I have not received any feedback yet and it is the end of the day. Once again, the basics of customer service not even delivered. I hope that anyone looking at investing with 10x sees this before investing.
KS
Kyal S's update02 Aug 2021, 18:26
Reviewer Update
Just so that It is documented here for others, I have not received any feedback yet and it is the end of the day. Once again, the basics of customer service not even delivered. I hope that anyone looking at investing with 10x sees this before investing.
10x Investments's replyOfficial
03 Aug 2021, 14:15Dear Kyal
Apologies for not reaching you yesterday- the team have confirmed they will try to call you today.
Unfortunately your withdrawal is a some-what complicated 197 Section 14 Transfer out. This is a type of transfer that happens when the company you work for (whole or in part) is purchased by a new company. What this means is that we are not legally able to exit you from the fund, until the transition from your previous employer to new employer retirement fund is complete. Your benefit is unfortunately 'locked in' until your S14 transfer is complete- even if you have resigned.
Your transfer is in process and after that is complete, you can proceed to claim your funds.
Our administration team will phone you to discuss this process and go through the expected timings with you.
We apologize for this inconvenience.
Kind regards,
The 10X Team
Apologies for not reaching you yesterday- the team have confirmed they will try to call you today.
Unfortunately your withdrawal is a some-what complicated 197 Section 14 Transfer out. This is a type of transfer that happens when the company you work for (whole or in part) is purchased by a new company. What this means is that we are not legally able to exit you from the fund, until the transition from your previous employer to new employer retirement fund is complete. Your benefit is unfortunately 'locked in' until your S14 transfer is complete- even if you have resigned.
Your transfer is in process and after that is complete, you can proceed to claim your funds.
Our administration team will phone you to discuss this process and go through the expected timings with you.
We apologize for this inconvenience.
Kind regards,
The 10X Team
10x Investments's reply03 Aug 2021, 14:15
Official
Dear Kyal
Apologies for not reaching you yesterday- the team have confirmed they will try to call you today.
Unfortunately your withdrawal is a some-what complicated 197 Section 14 Transfer out. This is a type of transfer that happens when the company you work for (whole or in part) is purchased by a new company. What this means is that we are not legally able to exit you from the fund, until the transition from your previous employer to new employer retirement fund is complete. Your benefit is unfortunately 'locked in' until your S14 transfer is complete- even if you have resigned.
Your transfer is in process and after that is complete, you can proceed to claim your funds.
Our administration team will phone you to discuss this process and go through the expected timings with you.
We apologize for this inconvenience.
Kind regards,
The 10X Team
Apologies for not reaching you yesterday- the team have confirmed they will try to call you today.
Unfortunately your withdrawal is a some-what complicated 197 Section 14 Transfer out. This is a type of transfer that happens when the company you work for (whole or in part) is purchased by a new company. What this means is that we are not legally able to exit you from the fund, until the transition from your previous employer to new employer retirement fund is complete. Your benefit is unfortunately 'locked in' until your S14 transfer is complete- even if you have resigned.
Your transfer is in process and after that is complete, you can proceed to claim your funds.
Our administration team will phone you to discuss this process and go through the expected timings with you.
We apologize for this inconvenience.
Kind regards,
The 10X Team