A
Aiden
1 reviews | Active since Nov 2024
05 Nov 2024, 14:01
SLA's are a bit high
While communication and instructions are great, a 48 hour turn around time on further communication seems a bit high. I do appreciate the level of professionalism the 10x team operate with though.
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10x Investments's replyOfficial
05 Nov 2024, 14:17Hi Aiden,
Thank you for your feedback and for acknowledging our communication and professionalism.
The 48-hour SLA is in place to manage expectations, particularly during peak times; however, we aim to respond to clients more quickly whenever possible.
We hope to exceed your expectations in the future and earn that extra star!
10X Team
Thank you for your feedback and for acknowledging our communication and professionalism.
The 48-hour SLA is in place to manage expectations, particularly during peak times; however, we aim to respond to clients more quickly whenever possible.
We hope to exceed your expectations in the future and earn that extra star!
10X Team
10x Investments's reply05 Nov 2024, 14:17
Official
Hi Aiden,
Thank you for your feedback and for acknowledging our communication and professionalism.
The 48-hour SLA is in place to manage expectations, particularly during peak times; however, we aim to respond to clients more quickly whenever possible.
We hope to exceed your expectations in the future and earn that extra star!
10X Team
Thank you for your feedback and for acknowledging our communication and professionalism.
The 48-hour SLA is in place to manage expectations, particularly during peak times; however, we aim to respond to clients more quickly whenever possible.
We hope to exceed your expectations in the future and earn that extra star!
10X Team