Shocking service

What a terrible experience. I have a living annuity with 10x which has an anniversary payout date on the 10th June each year. On the 11th June this year, I did not receive my payout...so contacted 10x who informed me that I would only be paid on the 25th June.

The young lady I spoke to confirmed the amount to be paid. Come the 25th June I received payment of less than 9% of the amount.

Called 10x back who promised to immediately investigate and get back to me.. which they never did. Called back again later and the help desk promised the manager would come back to me in the afternoon.....nothing.

Really poor show..