Retirement fund transfer still ongoing after 7 months!

I have been trying to transfer my retirement fund from Sanlam to 10X since September 2024. The process has been nothing but frustrating.

It has now almost been 7 months!!! and instead of progress, I am met with delays, unanswered emails, and blame-shifting between the two companies.

I have sent multiple follow-up emails with no response, and when I call the 10x help line, the phone more often than just rings. When I asked to escalate the issue to a supervisor, I was told the only way to do so is via email—which, given their track record, does not inspire much confidence.

At this point, I am beyond frustrated. A process that should be straightforward has turned into a nightmare of inefficiency and poor communication. I expected better service, especially when it comes to something as important as my retirement fund.