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godfreymmusi G

1 reviews | Active since Jul 2016

26 Sept 2019, 15:28

Provident Fund transfer delay

I have left my previous employer around Jan this year which i opted to transfer my Provident fund to the new Insurer 10 X Investments to this day my Previous insurer Alexander Forbes is waiting for 10X Investments send them ROT with no luck, it has been 8 months now always being told that i should wait for feedback, this is pathetic service from 10X Investments

0
Replies (5)
10x Investments
10x Investments's reply26 Sept 2019, 16:09
Official
Good afternoon Goitse M
I will investigate the status of your transfer, and provide feedback to you as soon as I receive the information.
gG
godfreymmusi G's update26 Sept 2019, 16:54
Reviewer Update
Thanks,


I hope i wont have to wait for too long again.


10x Investments
10x Investments's reply27 Sept 2019, 13:35
Official
Good afternoon, we spoke to the administrator at Alexander Forbes. The form was sent to an individual mailbox of an administrator who has left our service. The forms have been re-sent to the correct administrator, who has signed, and returned the document to Alexander Forbes for finalisation. We will keep you informed of the status of the transfer, and apologise for the inconvenience caused to you.
gG
godfreymmusi G's update27 Sept 2019, 14:01
Reviewer Update
So if i understand you correctly my money for the past 8 months was not growing no interest whatsoever?
gG
godfreymmusi G's update27 Sept 2019, 14:02
Reviewer Update
Let me talk to my lawyer, will call 10X direct