Poor Service for Withdrawal from Saving pot, told its "Technical error' with no resolution

I am quite shocked by the lack of urgency and support that I have received from 10x regarding my 2Pot withdrawal request and their process. I am reaching out as a very frustrated and disappointed client regarding my experience, I placed a notice for withdrawal on September 14th 2024, and it has now been nearly a month with no payout and no proactive communication from your team.

Last week, I called and was informed there had been a “technical error” with my payout. I was assured this issue was escalated and that I could expect payment by the end of the week. The following day, I called again and was told the request was with disbur*****ts. Today,11 Nov 2024, however, I was informed by an Administrator that it remains stalled due to an automated processing issue that IT is supposedly working on, though this does not appear to be a priority. Originally, I was told to expect payment within 7 working days, which I understood. I then accepted an additional week’s delay, but as of now, we are approaching a month with no payout and no effective resolution. My financial situation has become increasingly strained due to this delay, and the lack of urgency shown toward this issue only amplifies my frustration. The only thing I was told "unfortunately there is nothing which they can do about it". How can that be a response to someone wanting payout. Waiting for a month its ridicules and if I didn't call I would still be waiting as no one ever contacted me, Very irate