TS
Tebogo S
1 reviews | Active since Sept 2024
17 Sept 2024, 09:40
Poor service
I withdraw my savings pot on the 3rd and ever since no feedback, today I decided to call only to be today that I must wait another 7days on something that was supposed to be concluded within the last past 7workings days. Right now I wish I had an option to move my pension fund to another company. It's now pointless for me to withdraw the money, by the time I get the money I would have already got paid. It's unprofessional
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10x Investments's replyOfficial
17 Sept 2024, 15:41Dear Tebogo,
Thank you for bringing this to our attention.
We understand your frustration, especially given that you were expecting your funds within the initial 7 working days. The delay was due to you failure of verifying your banking details. The savings pot withdrawal processing timeframe is 7-10 working days, subject to no delays.
We fully acknowledge that this extension has caused you significant inconvenience, and we regret the impact it has had on your plans.
We fully acknowledge that this extension has caused you significant inconvenience, and we regret the impact it has had on your plans.
Please rest assured that your request is being treated with priority, and we will continue to monitor it closely to ensure no further delays. We truly appreciate your patience during this time, and I understand that this experience has been far from ideal.
We are sorry for the inconvenience, and please feel free to reach out if you have any additional concerns or require further updates.
Kind Regards,
The 10X Team
10x Investments's reply17 Sept 2024, 15:41
Official
Dear Tebogo,
Thank you for bringing this to our attention.
We understand your frustration, especially given that you were expecting your funds within the initial 7 working days. The delay was due to you failure of verifying your banking details. The savings pot withdrawal processing timeframe is 7-10 working days, subject to no delays.
We fully acknowledge that this extension has caused you significant inconvenience, and we regret the impact it has had on your plans.
We fully acknowledge that this extension has caused you significant inconvenience, and we regret the impact it has had on your plans.
Please rest assured that your request is being treated with priority, and we will continue to monitor it closely to ensure no further delays. We truly appreciate your patience during this time, and I understand that this experience has been far from ideal.
We are sorry for the inconvenience, and please feel free to reach out if you have any additional concerns or require further updates.
Kind Regards,
The 10X Team