MJ
Mario J
1 reviews | Active since Apr 2017
19 Nov 2025, 20:47
Poor service
I have investments with Allan Gray and 10x. By direct comparison Allan Gray is far ahead in terms of customer services. 10X dont value clients. I enquired about something on my portfolio. Today is day 5 no feedback numerous follow ups begging for feedback.
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Replies (1)
10x Investments's replyOfficial
20 Nov 2025, 08:44Good day Mario,
Thank you for taking the time to share your feedback, and I sincerely apologise for the frustration caused by the delay in responding to your query. You are absolutely right that you should not have had to follow up multiple times — this is not the level of service we aim to provide.
Why there was a delay
Your enquiry related to the My10X referral programme, specifically the R250 Takealot voucher.
To ensure we provided accurate feedback, we needed to:
To ensure we provided accurate feedback, we needed to:
- Review your My10X activity, and
- Confirm the referral records registered through the platform.
This investigation took longer than expected, and we apologise for not keeping you updated during that process.
Outcome of the investigation
We have now completed our review, and according to the My10X system records, we do not see any referrals submitted via the My10X portal, which is the required process for the R250 Takealot reward.
As per the referral programme rules (which were previously shared), vouchers can only be issued if:
- The referral is logged through the My10X app/portal, and
- The referee successfully becomes a client through that referral link.
Because no referral was captured on the system, we regret that the voucher cannot be issued.
Our commitment to better service
Although the referral outcome is based on system rules, we absolutely acknowledge that:
- Your experience waiting five days for feedback was not acceptable, and
- You deserved more proactive communication while the matter was under review.
We will use your feedback to improve our follow-up and turnaround times.
If you need help navigating the referral process in future or have any other queries, please reach out — we’re here to help.
Kind regards,
10X Client Services
10X Client Services
10x Investments's reply20 Nov 2025, 08:44
Official
Good day Mario,
Thank you for taking the time to share your feedback, and I sincerely apologise for the frustration caused by the delay in responding to your query. You are absolutely right that you should not have had to follow up multiple times — this is not the level of service we aim to provide.
Why there was a delay
Your enquiry related to the My10X referral programme, specifically the R250 Takealot voucher.
To ensure we provided accurate feedback, we needed to:
To ensure we provided accurate feedback, we needed to:
- Review your My10X activity, and
- Confirm the referral records registered through the platform.
This investigation took longer than expected, and we apologise for not keeping you updated during that process.
Outcome of the investigation
We have now completed our review, and according to the My10X system records, we do not see any referrals submitted via the My10X portal, which is the required process for the R250 Takealot reward.
As per the referral programme rules (which were previously shared), vouchers can only be issued if:
- The referral is logged through the My10X app/portal, and
- The referee successfully becomes a client through that referral link.
Because no referral was captured on the system, we regret that the voucher cannot be issued.
Our commitment to better service
Although the referral outcome is based on system rules, we absolutely acknowledge that:
- Your experience waiting five days for feedback was not acceptable, and
- You deserved more proactive communication while the matter was under review.
We will use your feedback to improve our follow-up and turnaround times.
If you need help navigating the referral process in future or have any other queries, please reach out — we’re here to help.
Kind regards,
10X Client Services
10X Client Services