RP
Ronel P
1 reviews | Active since Aug 2020
23 Feb 2026, 13:50
Poor onboarding service
I app**** for an RA and TFSA with 10X on the 11th February. I received a response from my "main contact person" on the 13th February requesting additional information, which I provided on the 17th February. Since then I have not heard from her again. I followed up on the 19th via email and tried to call 10X investments twice today. I just get a response saying they will call me back. In fact I just received a call from 10X, but the phone rang on my side and the call was terminated before I could even react. Not happy and I am not even a customer yet.
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Replies (2)
10x Investments's replyOfficial
24 Feb 2026, 10:45 Hi Ronel,
Thank you for bringing this to our attention, and we’re truly sorry to hear about your onboarding experience — especially as a prospective client. We understand how frustrating it must have been not receiving timely feedback and experiencing difficulty reaching us.
We have recently experienced a significant influx of queries and new applications, which unfortunately resulted in delays in some responses and follow-ups. That said, this is not the standard of service we aim to provide, and we sincerely apologise for the inconvenience caused.
We have reviewed your matter and can confirm that your application has since been resolved and progressed. If there is anything further you would like us to assist with, please feel free to contact us directly at *** and we will gladly help.
Thank you for your patience and for giving us the opportunity to address your concerns.Kind regards,
10X Investments
Thank you for bringing this to our attention, and we’re truly sorry to hear about your onboarding experience — especially as a prospective client. We understand how frustrating it must have been not receiving timely feedback and experiencing difficulty reaching us.
We have recently experienced a significant influx of queries and new applications, which unfortunately resulted in delays in some responses and follow-ups. That said, this is not the standard of service we aim to provide, and we sincerely apologise for the inconvenience caused.
We have reviewed your matter and can confirm that your application has since been resolved and progressed. If there is anything further you would like us to assist with, please feel free to contact us directly at *** and we will gladly help.
Thank you for your patience and for giving us the opportunity to address your concerns.Kind regards,
10X Investments
10x Investments's reply24 Feb 2026, 10:45
Official
Hi Ronel,
Thank you for bringing this to our attention, and we’re truly sorry to hear about your onboarding experience — especially as a prospective client. We understand how frustrating it must have been not receiving timely feedback and experiencing difficulty reaching us.
We have recently experienced a significant influx of queries and new applications, which unfortunately resulted in delays in some responses and follow-ups. That said, this is not the standard of service we aim to provide, and we sincerely apologise for the inconvenience caused.
We have reviewed your matter and can confirm that your application has since been resolved and progressed. If there is anything further you would like us to assist with, please feel free to contact us directly at *** and we will gladly help.
Thank you for your patience and for giving us the opportunity to address your concerns.Kind regards,
10X Investments
Thank you for bringing this to our attention, and we’re truly sorry to hear about your onboarding experience — especially as a prospective client. We understand how frustrating it must have been not receiving timely feedback and experiencing difficulty reaching us.
We have recently experienced a significant influx of queries and new applications, which unfortunately resulted in delays in some responses and follow-ups. That said, this is not the standard of service we aim to provide, and we sincerely apologise for the inconvenience caused.
We have reviewed your matter and can confirm that your application has since been resolved and progressed. If there is anything further you would like us to assist with, please feel free to contact us directly at *** and we will gladly help.
Thank you for your patience and for giving us the opportunity to address your concerns.Kind regards,
10X Investments
RP
Ronel P's updateReviewer Update
25 Feb 2026, 14:53 Since your public response to my review, my TFSA has been resolved. I did respond privately that my RA application is only partially resolved hoping we do not have to do this publicly. I will appreciate responses to my private message and several emails requesting feedback.
RP
Ronel P's update25 Feb 2026, 14:53
Reviewer Update
Since your public response to my review, my TFSA has been resolved. I did respond privately that my RA application is only partially resolved hoping we do not have to do this publicly. I will appreciate responses to my private message and several emails requesting feedback.