Poor customer service

I am experiencing challenges and frustrations with 10X investments. I have been waiting for my provident fund payout for the past two months only to find out yesterday that the ROT form was sent to an incorrect email address to the company my provident fund was going to be transferred to. They donot so any follow up and every week when I call Iam given the same excuse with no effort from their side to liaise with the receivingfund adminiatrator.

Can someone please assist me!!!!!