JW
Jacques W
1 reviews | Active since Nov 2010
20 May 2025, 11:50
Poor Accounting and record presentation.
It’s extremely frustrating and unacceptable how difficult it is to track the contributions made to your RA for the year. It’s shocking that even when you call, the information isn’t readily available. Instead, you’re expected to dig through statements yourself—statements that often contain errors to begin with.
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10x Investments's replyOfficial
22 May 2025, 20:37 Dear Jacques,
Thank you for taking the time to share your feedback.
We regret to hear that you’ve had a frustrating experience and would like to clarify that your recent engagement with our team related specifically to a retirement enquiry, and no query regarding contribution tracking or statement errors was raised at that time.
That said, we take your feedback seriously. Our aim is to provide clear, accurate information, and we’re happy to assist you directly with a detailed contribution summary for your Retirement Annuity, should you require it. We can also review any discrepancies you may have identified in your statements.
Please feel free to contact us at *** or call us on ***, and we’ll ensure your query is handled promptly.
We appreciate your engagement and the opportunity to assist further.
Kind regards,
The 10X Team
Thank you for taking the time to share your feedback.
We regret to hear that you’ve had a frustrating experience and would like to clarify that your recent engagement with our team related specifically to a retirement enquiry, and no query regarding contribution tracking or statement errors was raised at that time.
That said, we take your feedback seriously. Our aim is to provide clear, accurate information, and we’re happy to assist you directly with a detailed contribution summary for your Retirement Annuity, should you require it. We can also review any discrepancies you may have identified in your statements.
Please feel free to contact us at *** or call us on ***, and we’ll ensure your query is handled promptly.
We appreciate your engagement and the opportunity to assist further.
Kind regards,
The 10X Team
10x Investments's reply22 May 2025, 20:37
Official
Dear Jacques,
Thank you for taking the time to share your feedback.
We regret to hear that you’ve had a frustrating experience and would like to clarify that your recent engagement with our team related specifically to a retirement enquiry, and no query regarding contribution tracking or statement errors was raised at that time.
That said, we take your feedback seriously. Our aim is to provide clear, accurate information, and we’re happy to assist you directly with a detailed contribution summary for your Retirement Annuity, should you require it. We can also review any discrepancies you may have identified in your statements.
Please feel free to contact us at *** or call us on ***, and we’ll ensure your query is handled promptly.
We appreciate your engagement and the opportunity to assist further.
Kind regards,
The 10X Team
Thank you for taking the time to share your feedback.
We regret to hear that you’ve had a frustrating experience and would like to clarify that your recent engagement with our team related specifically to a retirement enquiry, and no query regarding contribution tracking or statement errors was raised at that time.
That said, we take your feedback seriously. Our aim is to provide clear, accurate information, and we’re happy to assist you directly with a detailed contribution summary for your Retirement Annuity, should you require it. We can also review any discrepancies you may have identified in your statements.
Please feel free to contact us at *** or call us on ***, and we’ll ensure your query is handled promptly.
We appreciate your engagement and the opportunity to assist further.
Kind regards,
The 10X Team