MD
Mirielle D
1 reviews | Active since Oct 2019
23 Sept 2024, 19:43
Pathetic service from 10x satff
Extremely poor service from your call center staff. I have been given the run around from the staff for the past month regarding my 2 pot payout. From being told it would be 7 days, to suddenly 10 and then 14 days...then I was told my banking authentication was an issue but they would override it manually and then get my payout... to now being told there is an internal error on their side and there is now a delay with my payout. Very *********** staff and useless service received. Highly disappointed client that has had a portfolio with you for the past few years
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10x Investments's replyOfficial
01 Oct 2024, 10:58Dear Mirielle,
I would like to sincerely apologize for the poor service you have experienced from our call center staff, and for the frustration caused by the delays and inconsistent information regarding your 2-pot payout.
We understand how critical it is for you to receive your funds in a timely manner, and I acknowledge that we have failed to meet your expectations, especially given your long-standing relationship with us. It is unacceptable that you have been given conflicting timelines and explanations, from the initial promise of 7 days to the subsequent delays and issues related to your banking authentication. The latest internal error on our side has only compounded the problem, and for that, I offer my deepest apologies.
I want to assure you that we are treating this matter with urgency. I escalated your case personally and will work with the relevant teams to resolve the issue as quickly as possible. You deserve clear communication and swift action, and will ensure that you are updated on the progress until the payout is completed.
Please accept our sincere apologies once again, and thank you for your patience.
Kind regards,
The 10X Team
I would like to sincerely apologize for the poor service you have experienced from our call center staff, and for the frustration caused by the delays and inconsistent information regarding your 2-pot payout.
We understand how critical it is for you to receive your funds in a timely manner, and I acknowledge that we have failed to meet your expectations, especially given your long-standing relationship with us. It is unacceptable that you have been given conflicting timelines and explanations, from the initial promise of 7 days to the subsequent delays and issues related to your banking authentication. The latest internal error on our side has only compounded the problem, and for that, I offer my deepest apologies.
I want to assure you that we are treating this matter with urgency. I escalated your case personally and will work with the relevant teams to resolve the issue as quickly as possible. You deserve clear communication and swift action, and will ensure that you are updated on the progress until the payout is completed.
Please accept our sincere apologies once again, and thank you for your patience.
Kind regards,
The 10X Team
10x Investments's reply01 Oct 2024, 10:58
Official
Dear Mirielle,
I would like to sincerely apologize for the poor service you have experienced from our call center staff, and for the frustration caused by the delays and inconsistent information regarding your 2-pot payout.
We understand how critical it is for you to receive your funds in a timely manner, and I acknowledge that we have failed to meet your expectations, especially given your long-standing relationship with us. It is unacceptable that you have been given conflicting timelines and explanations, from the initial promise of 7 days to the subsequent delays and issues related to your banking authentication. The latest internal error on our side has only compounded the problem, and for that, I offer my deepest apologies.
I want to assure you that we are treating this matter with urgency. I escalated your case personally and will work with the relevant teams to resolve the issue as quickly as possible. You deserve clear communication and swift action, and will ensure that you are updated on the progress until the payout is completed.
Please accept our sincere apologies once again, and thank you for your patience.
Kind regards,
The 10X Team
I would like to sincerely apologize for the poor service you have experienced from our call center staff, and for the frustration caused by the delays and inconsistent information regarding your 2-pot payout.
We understand how critical it is for you to receive your funds in a timely manner, and I acknowledge that we have failed to meet your expectations, especially given your long-standing relationship with us. It is unacceptable that you have been given conflicting timelines and explanations, from the initial promise of 7 days to the subsequent delays and issues related to your banking authentication. The latest internal error on our side has only compounded the problem, and for that, I offer my deepest apologies.
I want to assure you that we are treating this matter with urgency. I escalated your case personally and will work with the relevant teams to resolve the issue as quickly as possible. You deserve clear communication and swift action, and will ensure that you are updated on the progress until the payout is completed.
Please accept our sincere apologies once again, and thank you for your patience.
Kind regards,
The 10X Team