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Ismail Von Schäeffer

1 reviews | Active since Jan 2020

06 Jan 2020, 19:20

Pathetic Service

My documents have been submitted by my employer on the 13th December 2019 and I have been told my payout will only happen at the end of January 2020. Every time I call the help desk they say the same thing 2-4 weeks for the payout.

Good Day

Please find attached withdrawal forms for Ismail Von Schaeffer ( ID - ***) from the 10x Umbrella fund, exit date 13/12/2019.

Should you require any further information please do not hesitate to contact me.

Kind Regards

Avisha Ramkissoon

Payroll Administrator

BCX Centurion Offices

1021 Lenchen Avenue North

Centurion

0157

T: +27 (0) 12 ***

C: (0) 82 ***

0
Replies (5)
10x Investments
10x Investments's reply07 Jan 2020, 09:02
Official
Good morning Ismail, thank you for reaching out. We're sorry to hear of your frustrating experience. We will look into your payout and send you an update with timings as soon as possible.
10x Investments
10x Investments's reply07 Jan 2020, 10:55
Official
Hello again Ismail. Quick update. We tried to contact you and could not get through. We will try again but if there is a more convenient time for us to call please let us know. We have identified the issue and need to work with you and your HR to resolve it.
IVS
Ismail Von Schäeffer's update07 Jan 2020, 11:04
Reviewer Update
This is such a joke of a company really, 10x called me on my mobile when I answer they put down so I decided to call the number back follow the voice prompts and stay on hold for 5 minutes only for the call to drop this happened 5 times disgusting really
10x Investments
10x Investments's reply07 Jan 2020, 11:39
Official
Hi Ismail, we apologise for this but thank you for letting us know. It sounds like there is an issue with the phone line. We will investigate it and ensure someone gets through to you shortly.
10x Investments
10x Investments's reply07 Jan 2020, 12:24
Official
Hi Ismail, we're happy to confirm that a member of our client service team has made contact and updated you on your claim. We apologise again for the bumpy experience you've had but are grateful for your feedback and patience thus far. If there is anything else we can assist with please let us know.