KM
Kurt M
1 reviews | Active since Jan 2020
02 Jan 2020, 09:47
Pathetic service
My wife has been battling since mid Nov to get funds released and on top of it all got told this morning that the payout will only take place at the end of January. I don't think pathetic fully describes this company.
Helpful (0)
Replies (3)0
Replies (3)
10x Investments's replyOfficial
03 Jan 2020, 16:45Good day Kurt
Thank you for reaching out and letting us know about your situation. We apologise for the frustration caused and will investigate the reason for the delay immediately.
Please expect to be contacted by a senior member of our team ASAP.
Thank you for reaching out and letting us know about your situation. We apologise for the frustration caused and will investigate the reason for the delay immediately.
Please expect to be contacted by a senior member of our team ASAP.
10x Investments's reply03 Jan 2020, 16:45
Official
Good day Kurt
Thank you for reaching out and letting us know about your situation. We apologise for the frustration caused and will investigate the reason for the delay immediately.
Please expect to be contacted by a senior member of our team ASAP.
Thank you for reaching out and letting us know about your situation. We apologise for the frustration caused and will investigate the reason for the delay immediately.
Please expect to be contacted by a senior member of our team ASAP.
KM
Kurt M's updateReviewer Update
10 Jan 2020, 09:38Just to let everyone know they never contacted us and we had to phone them. This time we got told 14days? I know that will not be the case. Good luck to anyone having to deal with them.
KM
Kurt M's update10 Jan 2020, 09:38
Reviewer Update
Just to let everyone know they never contacted us and we had to phone them. This time we got told 14days? I know that will not be the case. Good luck to anyone having to deal with them.
10x Investments's replyOfficial
03 Feb 2020, 09:22Good morning Kurt,
Please be advised that the issue regarding your wife's payment has been sorted. We received confirmation from your wife's employer to process the payment mid-December and payment was made on the 24th of January.
If you have any questions please let us know.
Please be advised that the issue regarding your wife's payment has been sorted. We received confirmation from your wife's employer to process the payment mid-December and payment was made on the 24th of January.
If you have any questions please let us know.
10x Investments's reply03 Feb 2020, 09:22
Official
Good morning Kurt,
Please be advised that the issue regarding your wife's payment has been sorted. We received confirmation from your wife's employer to process the payment mid-December and payment was made on the 24th of January.
If you have any questions please let us know.
Please be advised that the issue regarding your wife's payment has been sorted. We received confirmation from your wife's employer to process the payment mid-December and payment was made on the 24th of January.
If you have any questions please let us know.