Organisational Dysfunction

I am deeply displeased with 10x Investment's service.

All the documents were submitted on my last day of employment 31 May 2018. It is now 24 July 2018 and I am still waiting for the transfer to my new fund to be completed.

I have spoken to various consultants and I've also found myself having to call in everyday for an update on my claim.

I have had countless consultants promise to call back with a detailed update but I find myself having to be the one to call in on a daily basis.

The last update received was that the tax directive came back to 10x with no issues and that payment has been loaded.

What frustrates me is that I am now being told the payment is awaiting approval and then authorisation from team leaders/supervisors who only ever seem to show up to work to attend meetings all day and neglect their duties to approve and authorize payments. Is this how we run companies these days?

Turnaround times are never adhered to and call backs are hardly ever given dispite the promises made by each consultant I have spoken to.

This is terrible service from an organisation claiming to be professional in its nature of business. As a financial advisor and investment specialist I will not be recommending or considering 10x for any of my clients and wish to no longer have any dealings or interactions with 10x once this transfer is complete.

I have never been one to complain but I have been driven to the point of no return thanks to the unprofessional and absolutely disgusting service received from 10x Investments.

I would like this matter finalized as soon as possible. The sooner I can cut ties with your organisation the better for me.

I am appalled and simply cannot believe that an organisation would be alright with telling their clients that people are in meetings all day with no regard for the administrative duties involved in keeping organisations running. This has simply proven to me that business is not to be entered into with an organisation like this.

Here's to hoping this complaint actually catches your attention long enough to actually have something done about this.