Not transparent and keeping to the promised times to finalize claims as per website

I withdrew from the fund on 20 February 2019 as per communication received by EOH Mthombo HR department as that is the date which they submitted the documentation to yourselves. A month later I enquired via your website as to the status of my claim. I eventually get a reply stating that you only received the documents on 20 March. I then enquire as this makes no sense. A phone call from you then explains that apparently you first need to invest an amount in March although I already resigned on 18 February (so the explenation doesn't really make sense, but I give you the benefit of the doubt). I receive a mail after again enquiring as to the status, and get told on Wednesday that you have submitted the directive and it will take 2 -3 days to get feedback. And then on yet another request from myself get informed that it will take another 7 days before I get the payout. The 3 days to obtain the directive has passed, so has the 14 days you lay to claim to have a claim resolved. The answers seems to be a copy and paste from a set of predefined answers to be supp**** when customers bug you. There is no transparency from your side as to where in the process one is. You seemingly cannot be bothered to communicate. You also seemingly cannot provide a 14 days turnaround as per your claim to fame on your website.