No help or response from 10x
I cant get any assistance from 10x's support desk, to resolve a duplicate tax directive, which is causing massive delays in getting my SARS efiling completed. How do I escalate long outstanding support queries with 10x?
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Replies (3)
10x Investments's replyOfficial
03 Sept 2025, 13:24 Hi Werner,
Thank you for sharing your feedback on Hello Peter and bringing this to our attention. We sincerely apologise for any frustration caused by the delay with your duplicate tax directive.
We have reviewed your case and cancelled the duplicate tax directive on SARS eFiling. This update may take up to 48 hours to reflect on your ITR12. When you try to complete your return, please click “refresh” on eFiling to ensure the latest status is shown.
If you still experience issues after 48 hours, or need any further assistance, please let us know right away so that we can escalate your query promptly. We are committed to resolving this for you as quickly as possible.
Thank you for your patience and for giving us the opportunity to assist you.
Best regards,
The 10X Team
Thank you for sharing your feedback on Hello Peter and bringing this to our attention. We sincerely apologise for any frustration caused by the delay with your duplicate tax directive.
We have reviewed your case and cancelled the duplicate tax directive on SARS eFiling. This update may take up to 48 hours to reflect on your ITR12. When you try to complete your return, please click “refresh” on eFiling to ensure the latest status is shown.
If you still experience issues after 48 hours, or need any further assistance, please let us know right away so that we can escalate your query promptly. We are committed to resolving this for you as quickly as possible.
Thank you for your patience and for giving us the opportunity to assist you.
Best regards,
The 10X Team
10x Investments's reply03 Sept 2025, 13:24
Official
Hi Werner,
Thank you for sharing your feedback on Hello Peter and bringing this to our attention. We sincerely apologise for any frustration caused by the delay with your duplicate tax directive.
We have reviewed your case and cancelled the duplicate tax directive on SARS eFiling. This update may take up to 48 hours to reflect on your ITR12. When you try to complete your return, please click “refresh” on eFiling to ensure the latest status is shown.
If you still experience issues after 48 hours, or need any further assistance, please let us know right away so that we can escalate your query promptly. We are committed to resolving this for you as quickly as possible.
Thank you for your patience and for giving us the opportunity to assist you.
Best regards,
The 10X Team
Thank you for sharing your feedback on Hello Peter and bringing this to our attention. We sincerely apologise for any frustration caused by the delay with your duplicate tax directive.
We have reviewed your case and cancelled the duplicate tax directive on SARS eFiling. This update may take up to 48 hours to reflect on your ITR12. When you try to complete your return, please click “refresh” on eFiling to ensure the latest status is shown.
If you still experience issues after 48 hours, or need any further assistance, please let us know right away so that we can escalate your query promptly. We are committed to resolving this for you as quickly as possible.
Thank you for your patience and for giving us the opportunity to assist you.
Best regards,
The 10X Team
10x Investments's replyOfficial
17 Sept 2025, 07:36Hi Werner,
I hope you are well. I’m following up on the concern you raised regarding the duplicate tax directive and the delays it was causing with your SARS eFiling.
As mentioned previously, this matter was escalated to our team for resolution. Please can you confirm if the issue has now been resolved on your side, or if you are still experiencing difficulties?
Your feedback will help us ensure everything is fully resolved for you.
Kind regards,
I hope you are well. I’m following up on the concern you raised regarding the duplicate tax directive and the delays it was causing with your SARS eFiling.
As mentioned previously, this matter was escalated to our team for resolution. Please can you confirm if the issue has now been resolved on your side, or if you are still experiencing difficulties?
Your feedback will help us ensure everything is fully resolved for you.
Kind regards,
10x Investments's reply17 Sept 2025, 07:36
Official
Hi Werner,
I hope you are well. I’m following up on the concern you raised regarding the duplicate tax directive and the delays it was causing with your SARS eFiling.
As mentioned previously, this matter was escalated to our team for resolution. Please can you confirm if the issue has now been resolved on your side, or if you are still experiencing difficulties?
Your feedback will help us ensure everything is fully resolved for you.
Kind regards,
I hope you are well. I’m following up on the concern you raised regarding the duplicate tax directive and the delays it was causing with your SARS eFiling.
As mentioned previously, this matter was escalated to our team for resolution. Please can you confirm if the issue has now been resolved on your side, or if you are still experiencing difficulties?
Your feedback will help us ensure everything is fully resolved for you.
Kind regards,
's updateReviewer Update
17 Sept 2025, 09:57Dear 10x,
Thank you for the swift resolution of my tax issue. Your effort and assistance are much appreciated.
Regards,
Werner
Thank you for the swift resolution of my tax issue. Your effort and assistance are much appreciated.
Regards,
Werner
's update17 Sept 2025, 09:57
Reviewer Update
Dear 10x,
Thank you for the swift resolution of my tax issue. Your effort and assistance are much appreciated.
Regards,
Werner
Thank you for the swift resolution of my tax issue. Your effort and assistance are much appreciated.
Regards,
Werner