GB
Gerhardus B
1 reviews | Active since Sept 2017
22 Jan 2020, 10:49
No customer service at all
Poor growth and no assistance at all when you need clarity on your investment portfolio. I have been trying to transfer my funds to my pension fund but it is like speaking to a machine. They don't respond or if they do, nothing promised happens. Their senior people are not approachable an here I sit speaking to the info@10x mail without any progress.
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Replies (2)
10x Investments's replyOfficial
22 Jan 2020, 11:12Good morning Gerhardus,
Thank you for reaching out and sharing this with us. We apologise for the frustrating experience and will look into it asap. Please expect a member of the team to be in touch with you shortly regarding the transfer.
Thank you for reaching out and sharing this with us. We apologise for the frustrating experience and will look into it asap. Please expect a member of the team to be in touch with you shortly regarding the transfer.
10x Investments's reply22 Jan 2020, 11:12
Official
Good morning Gerhardus,
Thank you for reaching out and sharing this with us. We apologise for the frustrating experience and will look into it asap. Please expect a member of the team to be in touch with you shortly regarding the transfer.
Thank you for reaching out and sharing this with us. We apologise for the frustrating experience and will look into it asap. Please expect a member of the team to be in touch with you shortly regarding the transfer.
10x Investments's replyOfficial
22 Jan 2020, 14:33Hi Gerhardus,
This is to confirm that a member of the team has been in touch and updated you on the status of your transfer. We apologise again for the negative experience and trust it will be smoother sailing from here on out.
This is to confirm that a member of the team has been in touch and updated you on the status of your transfer. We apologise again for the negative experience and trust it will be smoother sailing from here on out.
10x Investments's reply22 Jan 2020, 14:33
Official
Hi Gerhardus,
This is to confirm that a member of the team has been in touch and updated you on the status of your transfer. We apologise again for the negative experience and trust it will be smoother sailing from here on out.
This is to confirm that a member of the team has been in touch and updated you on the status of your transfer. We apologise again for the negative experience and trust it will be smoother sailing from here on out.