1 reviews | Active since May 2009
NO Communication - NO empathy
It is the first time that I have invested with 10X. I invested a lump sum directly with 10X on Wednesday 27 July. On Friday I contacted them because there was no movement and I was assured that the money22n had been received and that it would be invested by latest Tuesday 22nd. It is now Thursday and I logged into the platform to find that nothing is still reflecting. I contacted them and they told me the money has been invested, but it is not reflecting on my profile.
When your core business is to manage people's money and especially their investments for their future - surely there needs to be communication! If it was a small amount - I would be upset - but this is big money and this is not good enough!! Lesson learned!
Thank you for your feedback, and we sincerely apologise for the frustration and concern caused.
We’ve looked into your case and can confirm that your funds were successfully invested on 23 July. As per our standard process, it can take up to 3 working days for the investment to reflect on your My10X portal, which is why the balance may not have been visible immediately after the investment date.
We understand how important clear and timely communication is – especially when it comes to your hard-earned money – and we’re sorry that you were left feeling uncertain. We’ve escalated the matter internally to improve how and when we keep clients updated on progress.
You should also receive a transaction confirmation directly from our administrator (PFS), confirming your investment.
If you have any further questions or need help accessing the details on the portal, please feel free to contact us at *** or call us on ***. We're here to help.
Kind regards
The 10X Team
Thank you for your feedback, and we sincerely apologise for the frustration and concern caused.
We’ve looked into your case and can confirm that your funds were successfully invested on 23 July. As per our standard process, it can take up to 3 working days for the investment to reflect on your My10X portal, which is why the balance may not have been visible immediately after the investment date.
We understand how important clear and timely communication is – especially when it comes to your hard-earned money – and we’re sorry that you were left feeling uncertain. We’ve escalated the matter internally to improve how and when we keep clients updated on progress.
You should also receive a transaction confirmation directly from our administrator (PFS), confirming your investment.
If you have any further questions or need help accessing the details on the portal, please feel free to contact us at *** or call us on ***. We're here to help.
Kind regards
The 10X Team