My money is in a black hole

I opened a tfsa last Monday and was told the funds will reflect on my profile within 48 hours. Well it is now day 10 and there is no sign of the money. I was initially told there was an error with the implementation date and now I am advised the problem is resolved however the money is still not reflecting. The Client satisfaction enthusiast is not giving me escalation details and stopped responding. First and last time I entrust hard earned cash with 10X. Can someone please locate my money from the black hole it seems to be in, I would like it back to invest somewhere where they don’t make mistakes with peoples money