1 reviews | Active since Oct 2020
Money missing
I have never been so frustrated in my whole entire life, I worked for Virgin Active and left the company while my money had been deducted every month as contribution to 10x, I handed in my forms 1st week of March and and they had sent me an email to tell me my last investment deduction with them will be on the March 31st 2021 and that it would take 15days from there to receive my claim and they said I must follow up on the 20th April if not in yet. I did so I had been emailing them ever since and they keep asking for my divorce decree which I had explained that I am single and have never been married. Nazeem the manager of the company knows about this but nothing has been done! A lady called Imaan called me once and replies to me if they feel like it. All I want to know is what happened to the money I invested I am being directed from one person to the other, also dealing with Tania Burt the HR at Virgin Active and I am not called till this day it has been 3months now I invested before and it took a month for my money to come back but this time around they saying they are not seeing my money meanwhile I have been investing 6.5% of my salary every month and they had the audacity to take my money in March now it looks like to me that my money has been used to their own advantage and are trying to replace it. I have been too understanding and patient I want my money.
We are sorry to hear how frustrated you are and I have urgently escalated your query to the corporate administration team to get back to you with feedback as soon as possible.
I am investigating why there has been/is a delay and will make contact with you before the end of today.
Kind Regards,
Catherine Neill (Head of Client Experience, 10X)
We are sorry to hear how frustrated you are and I have urgently escalated your query to the corporate administration team to get back to you with feedback as soon as possible.
I am investigating why there has been/is a delay and will make contact with you before the end of today.
Kind Regards,
Catherine Neill (Head of Client Experience, 10X)
I can confirm that BWEB's Head of Claims has been in contact with you this afternoon, to explain that there are unfortunately no benefits on our record that are due to you as you had not started contributing to your company's retirement fund.
We have contacted your previous employer directly regarding your query and HR has confirmed that they will make contact with you to discuss the details.
I hope that you are able to resolve this with your previous employer but please don't hesitate to contact me if you have any further questions or concerns.
Kind regards,
Catherine Neill (Head of Client Experience, 10X).
I can confirm that BWEB's Head of Claims has been in contact with you this afternoon, to explain that there are unfortunately no benefits on our record that are due to you as you had not started contributing to your company's retirement fund.
We have contacted your previous employer directly regarding your query and HR has confirmed that they will make contact with you to discuss the details.
I hope that you are able to resolve this with your previous employer but please don't hesitate to contact me if you have any further questions or concerns.
Kind regards,
Catherine Neill (Head of Client Experience, 10X).