1 reviews | Active since Feb 2019
Low Fees, Low Service
10X is quick to offer advice of where to invest your money and to sign up new clients but it has been an absolute nightmare to move funds from them to another company’s.
It has taken 7 months to transfer money from a 10X Retirement Annuity to another Fund Manager and it is still “in transit” with no resolution in sight.
They have not responded to my emails, have sent the wrong forms all the while deducting the monthly management fee (not to mention that the fund lost value in the past 18 months). Transferring the same funds in 2017 from Coronation to 10X took under 2 months.
I run a financial group for women and will never suggest anyone makes use of your services. Who cares about low fees if the service is non-existent?
I will investigate the transfer, and provide feedback to you as soon as possible.
Michelle de Jager
I will investigate the transfer, and provide feedback to you as soon as possible.
Michelle de Jager
I was informed by the claims administrator that they are still waiting for your tax directive. I have asked that SARS provide the reason for the delay. I apologise for the lack of a response, but will ensure that the claims administrator keep you informed of any feedback from SARS.
Michelle de Jager
I was informed by the claims administrator that they are still waiting for your tax directive. I have asked that SARS provide the reason for the delay. I apologise for the lack of a response, but will ensure that the claims administrator keep you informed of any feedback from SARS.
Michelle de Jager