Long way to go
Invested on Friday and investment only reflects the following Thursday for a unit trust. Should not be more than 48 hours. 10x your service to match that of other investment houses. Someone one will call you they say, but no call. You call them and stuff doesn't get resolved. I guess it's back to my ETFs on EasyEquities and Sygnia.
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10x Investments's replyOfficial
23 Oct 2024, 10:27 Dear Pravin
Thank you for reaching out and sharing your concerns regarding your recent investment experience. We apologise for any inconvenience or frustration this may have caused.
To provide some clarity on the process, once a deposit is made, the funds first need to reflect in our bank account. As we do not operate as a bank ourselves, there may be a short delay in this initial step. Your payment was made on 11/10/2024 (Friday) and on Monday 14/10/2024 the application was processed. Afterward, your funds are invested, which can take up to two business days, as we wait for the latest unit price before proceeding.
Additionally, our Unit Trust (UT) administration is handled by Prescient Financial Services, who provide us with a necessary file once the transaction is completed. This file is then uploaded to the My10X portal, which finalises the process. We understand that the time taken can be longer than expected, and we are continually working on improving the efficiency of our processes.
We sincerely apologise for the delayed communication and for any inconvenience you experienced while waiting for a call. Your feedback is valuable to us, and we are committed to addressing these service gaps.
Should you have any further concerns or require additional assistance, please don’t hesitate to reach out. We appreciate your continued support and look forward to providing you with a better experience in the future.
Warm regards, The 10X team
Thank you for reaching out and sharing your concerns regarding your recent investment experience. We apologise for any inconvenience or frustration this may have caused.
To provide some clarity on the process, once a deposit is made, the funds first need to reflect in our bank account. As we do not operate as a bank ourselves, there may be a short delay in this initial step. Your payment was made on 11/10/2024 (Friday) and on Monday 14/10/2024 the application was processed. Afterward, your funds are invested, which can take up to two business days, as we wait for the latest unit price before proceeding.
Additionally, our Unit Trust (UT) administration is handled by Prescient Financial Services, who provide us with a necessary file once the transaction is completed. This file is then uploaded to the My10X portal, which finalises the process. We understand that the time taken can be longer than expected, and we are continually working on improving the efficiency of our processes.
We sincerely apologise for the delayed communication and for any inconvenience you experienced while waiting for a call. Your feedback is valuable to us, and we are committed to addressing these service gaps.
Should you have any further concerns or require additional assistance, please don’t hesitate to reach out. We appreciate your continued support and look forward to providing you with a better experience in the future.
Warm regards, The 10X team
10x Investments's reply23 Oct 2024, 10:27
Official
Dear Pravin
Thank you for reaching out and sharing your concerns regarding your recent investment experience. We apologise for any inconvenience or frustration this may have caused.
To provide some clarity on the process, once a deposit is made, the funds first need to reflect in our bank account. As we do not operate as a bank ourselves, there may be a short delay in this initial step. Your payment was made on 11/10/2024 (Friday) and on Monday 14/10/2024 the application was processed. Afterward, your funds are invested, which can take up to two business days, as we wait for the latest unit price before proceeding.
Additionally, our Unit Trust (UT) administration is handled by Prescient Financial Services, who provide us with a necessary file once the transaction is completed. This file is then uploaded to the My10X portal, which finalises the process. We understand that the time taken can be longer than expected, and we are continually working on improving the efficiency of our processes.
We sincerely apologise for the delayed communication and for any inconvenience you experienced while waiting for a call. Your feedback is valuable to us, and we are committed to addressing these service gaps.
Should you have any further concerns or require additional assistance, please don’t hesitate to reach out. We appreciate your continued support and look forward to providing you with a better experience in the future.
Warm regards, The 10X team
Thank you for reaching out and sharing your concerns regarding your recent investment experience. We apologise for any inconvenience or frustration this may have caused.
To provide some clarity on the process, once a deposit is made, the funds first need to reflect in our bank account. As we do not operate as a bank ourselves, there may be a short delay in this initial step. Your payment was made on 11/10/2024 (Friday) and on Monday 14/10/2024 the application was processed. Afterward, your funds are invested, which can take up to two business days, as we wait for the latest unit price before proceeding.
Additionally, our Unit Trust (UT) administration is handled by Prescient Financial Services, who provide us with a necessary file once the transaction is completed. This file is then uploaded to the My10X portal, which finalises the process. We understand that the time taken can be longer than expected, and we are continually working on improving the efficiency of our processes.
We sincerely apologise for the delayed communication and for any inconvenience you experienced while waiting for a call. Your feedback is valuable to us, and we are committed to addressing these service gaps.
Should you have any further concerns or require additional assistance, please don’t hesitate to reach out. We appreciate your continued support and look forward to providing you with a better experience in the future.
Warm regards, The 10X team