KS
Kiara S
1 reviews | Active since Feb 2011
29 Apr 2026, 13:41
Living Annuity application
My initial review was done before the Living Annuity process began. I am very disappointed that I was not informed of the duration of the application to finalization. I received two calls from a consultant and I was told they will keep me updated as the process was ongoing, I was not told it would take weeks, as at today, the Living Annuity has not been finalized. This has caused me much inconvenience and I am not happy.
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10x Investments's replyOfficial
04 May 2026, 14:53Hi Kiara
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand how important it is to have clear expectations around timelines, especially when it relates to your income planning, and we apologise if this was not communicated as clearly as it should have been.
To provide some context, your Living Annuity transfer was initiated on 17 April and finalised on 28 April, which means the process took approximately 2 weeks.While we understand that the process may have felt longer from your perspective, this is in fact significantly quicker than the industry standard, where transfers of this nature typically take 4 to 6 weeks to complete.
This is because the process involves multiple parties, including:
As a result, timelines are not entirely within the control of a single provider, and delays can sometimes occur depending on how quickly all parties process the request.
That said, we acknowledge your concern regarding communication. You should have been clearly informed upfront about expected timelines so that you knew what to expect, and we will take this feedback on board to improve how we set expectations going forward.
We appreciate you bringing this to our attention and are glad that your transfer has now been successfully completed. If there is anything further we can assist you with, please don’t hesitate to reach out.
Kind regards,
10X Team
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand how important it is to have clear expectations around timelines, especially when it relates to your income planning, and we apologise if this was not communicated as clearly as it should have been.
To provide some context, your Living Annuity transfer was initiated on 17 April and finalised on 28 April, which means the process took approximately 2 weeks.While we understand that the process may have felt longer from your perspective, this is in fact significantly quicker than the industry standard, where transfers of this nature typically take 4 to 6 weeks to complete.
This is because the process involves multiple parties, including:
- The transferring provider
- Fund administrators
- Regulatory and compliance checks
As a result, timelines are not entirely within the control of a single provider, and delays can sometimes occur depending on how quickly all parties process the request.
That said, we acknowledge your concern regarding communication. You should have been clearly informed upfront about expected timelines so that you knew what to expect, and we will take this feedback on board to improve how we set expectations going forward.
We appreciate you bringing this to our attention and are glad that your transfer has now been successfully completed. If there is anything further we can assist you with, please don’t hesitate to reach out.
Kind regards,
10X Team
10x Investments's reply04 May 2026, 14:53
Official
Hi Kiara
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand how important it is to have clear expectations around timelines, especially when it relates to your income planning, and we apologise if this was not communicated as clearly as it should have been.
To provide some context, your Living Annuity transfer was initiated on 17 April and finalised on 28 April, which means the process took approximately 2 weeks.While we understand that the process may have felt longer from your perspective, this is in fact significantly quicker than the industry standard, where transfers of this nature typically take 4 to 6 weeks to complete.
This is because the process involves multiple parties, including:
As a result, timelines are not entirely within the control of a single provider, and delays can sometimes occur depending on how quickly all parties process the request.
That said, we acknowledge your concern regarding communication. You should have been clearly informed upfront about expected timelines so that you knew what to expect, and we will take this feedback on board to improve how we set expectations going forward.
We appreciate you bringing this to our attention and are glad that your transfer has now been successfully completed. If there is anything further we can assist you with, please don’t hesitate to reach out.
Kind regards,
10X Team
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand how important it is to have clear expectations around timelines, especially when it relates to your income planning, and we apologise if this was not communicated as clearly as it should have been.
To provide some context, your Living Annuity transfer was initiated on 17 April and finalised on 28 April, which means the process took approximately 2 weeks.While we understand that the process may have felt longer from your perspective, this is in fact significantly quicker than the industry standard, where transfers of this nature typically take 4 to 6 weeks to complete.
This is because the process involves multiple parties, including:
- The transferring provider
- Fund administrators
- Regulatory and compliance checks
As a result, timelines are not entirely within the control of a single provider, and delays can sometimes occur depending on how quickly all parties process the request.
That said, we acknowledge your concern regarding communication. You should have been clearly informed upfront about expected timelines so that you knew what to expect, and we will take this feedback on board to improve how we set expectations going forward.
We appreciate you bringing this to our attention and are glad that your transfer has now been successfully completed. If there is anything further we can assist you with, please don’t hesitate to reach out.
Kind regards,
10X Team