T
Thomas
1 reviews | Active since Mar 2026
02 Mar 2026, 12:06
Inefficient, Slow, Outdated assistance
I merely wanted to update my allocations to different funds. 20 e-mails later, complicated manual forms and more than a month later and it is still not resolved...
I'm at the point to move my entire TFSA & Retirement Annuity away from 10x.
Helpful (0)
Replies (1)0
Replies (1)
10x Investments's replyOfficial
03 Mar 2026, 11:28 Hi Thomas,
Thank you for your feedback, and we’re sorry for the frustration this experience has caused.
We have reviewed your request and can confirm that the delay occurred because the switch instruction form submitted was unfortunately completed incorrectly. The form currently reflects a switch out of and back into the same funds, which meant we were unable to process the instruction as submitted and needed to obtain clarity on your intended allocation changes before proceeding.
To resolve this as quickly as possible, please could you kindly complete a new switch form reflecting the correct fund allocations and resend it to ***. Once received in the correct format, our team will prioritise processing your instruction.
We understand that administrative processes can feel cumbersome, and your feedback regarding the experience has been noted as we continue working to improve our processes and communication.Thank you for your cooperation, and we look forward to resolving this for you promptly.
Kind regards,
10X Investments Team
Thank you for your feedback, and we’re sorry for the frustration this experience has caused.
We have reviewed your request and can confirm that the delay occurred because the switch instruction form submitted was unfortunately completed incorrectly. The form currently reflects a switch out of and back into the same funds, which meant we were unable to process the instruction as submitted and needed to obtain clarity on your intended allocation changes before proceeding.
To resolve this as quickly as possible, please could you kindly complete a new switch form reflecting the correct fund allocations and resend it to ***. Once received in the correct format, our team will prioritise processing your instruction.
We understand that administrative processes can feel cumbersome, and your feedback regarding the experience has been noted as we continue working to improve our processes and communication.Thank you for your cooperation, and we look forward to resolving this for you promptly.
Kind regards,
10X Investments Team
10x Investments's reply03 Mar 2026, 11:28
Official
Hi Thomas,
Thank you for your feedback, and we’re sorry for the frustration this experience has caused.
We have reviewed your request and can confirm that the delay occurred because the switch instruction form submitted was unfortunately completed incorrectly. The form currently reflects a switch out of and back into the same funds, which meant we were unable to process the instruction as submitted and needed to obtain clarity on your intended allocation changes before proceeding.
To resolve this as quickly as possible, please could you kindly complete a new switch form reflecting the correct fund allocations and resend it to ***. Once received in the correct format, our team will prioritise processing your instruction.
We understand that administrative processes can feel cumbersome, and your feedback regarding the experience has been noted as we continue working to improve our processes and communication.Thank you for your cooperation, and we look forward to resolving this for you promptly.
Kind regards,
10X Investments Team
Thank you for your feedback, and we’re sorry for the frustration this experience has caused.
We have reviewed your request and can confirm that the delay occurred because the switch instruction form submitted was unfortunately completed incorrectly. The form currently reflects a switch out of and back into the same funds, which meant we were unable to process the instruction as submitted and needed to obtain clarity on your intended allocation changes before proceeding.
To resolve this as quickly as possible, please could you kindly complete a new switch form reflecting the correct fund allocations and resend it to ***. Once received in the correct format, our team will prioritise processing your instruction.
We understand that administrative processes can feel cumbersome, and your feedback regarding the experience has been noted as we continue working to improve our processes and communication.Thank you for your cooperation, and we look forward to resolving this for you promptly.
Kind regards,
10X Investments Team