CC
Cornelius C
1 reviews | Active since Jun 2019
27 Jun 2019, 15:26
********** service not trustworthy
I have now been trying to get my investment out of this company for 8 months with absolutely no feedback from them. Their customer service is nonexistant. I keep on calling and cannot get anywhere with any of the staff. The staff keeps on promising to call me back within 24 to 48 hours but they never phone you back. The lady "Ester" that works with my investment is never available to take a call you can phone anytime of the day. I am beginning to wonder if the company is going under that they do not want to talk to their investors.Does anybody know who I can phone to assist me.
Helpful (0)
Replies (2)0
Replies (2)
10x Investments's replyOfficial
28 Jun 2019, 12:14Good morning
I will be investigating your complaint. Please let me know who your employer is, or to which fund you belonged.
Thank you
Michelle de Jager
Compliance Officer
I will be investigating your complaint. Please let me know who your employer is, or to which fund you belonged.
Thank you
Michelle de Jager
Compliance Officer
10x Investments's reply28 Jun 2019, 12:14
Official
Good morning
I will be investigating your complaint. Please let me know who your employer is, or to which fund you belonged.
Thank you
Michelle de Jager
Compliance Officer
I will be investigating your complaint. Please let me know who your employer is, or to which fund you belonged.
Thank you
Michelle de Jager
Compliance Officer
10x Investments's replyOfficial
28 Jun 2019, 12:28Good afternoon
I managed to trace your claim form. The claim was paid into your nominated bank account on the 27th June 2019. The detailed claims communication will be sent to your personal email address by the claims administrator.
We apologise for the delay in finalising your claim.
Thank you
Michelle de Jager
I managed to trace your claim form. The claim was paid into your nominated bank account on the 27th June 2019. The detailed claims communication will be sent to your personal email address by the claims administrator.
We apologise for the delay in finalising your claim.
Thank you
Michelle de Jager
10x Investments's reply28 Jun 2019, 12:28
Official
Good afternoon
I managed to trace your claim form. The claim was paid into your nominated bank account on the 27th June 2019. The detailed claims communication will be sent to your personal email address by the claims administrator.
We apologise for the delay in finalising your claim.
Thank you
Michelle de Jager
I managed to trace your claim form. The claim was paid into your nominated bank account on the 27th June 2019. The detailed claims communication will be sent to your personal email address by the claims administrator.
We apologise for the delay in finalising your claim.
Thank you
Michelle de Jager