MK
Mells K
1 reviews | Active since Oct 2019
15 Jan 2021, 12:39
Full of excuses and too much delay on withdrawal payments.
10X investment one of the worsts companies ever. They don't respond to the emails and I have been waiting for my withdrawal and they are nowhere to be found. They don't even call me. I need my money as soon as possible.
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Replies (3)
10x Investments's replyOfficial
15 Jan 2021, 13:15Good afternoon Mells
Thank you for sharing your feedback with us. We will ensure a member of the team contacts you as soon as possible.
Thank you for sharing your feedback with us. We will ensure a member of the team contacts you as soon as possible.
10x Investments's reply15 Jan 2021, 13:15
Official
Good afternoon Mells
Thank you for sharing your feedback with us. We will ensure a member of the team contacts you as soon as possible.
Thank you for sharing your feedback with us. We will ensure a member of the team contacts you as soon as possible.
10x Investments's replyOfficial
15 Jan 2021, 14:27Good afternoon. This is to confirm that a member of the team has been in touch and explained how the withdrawal process works and that everything is on track. If there is anything else we can assist with please let us know.
10x Investments's reply15 Jan 2021, 14:27
Official
Good afternoon. This is to confirm that a member of the team has been in touch and explained how the withdrawal process works and that everything is on track. If there is anything else we can assist with please let us know.
10x Investments's replyOfficial
18 Jan 2021, 09:03Dear Mells
As discussed telephonically with our corporate claims administrator, your final contribution from your company was only received on 12 Jan 2021.
We could not start the claim process until final contribution was received. Currently, your claim is awaiting disinvestment and once a successful tax directive is received, we will complete the claim and pay you out. This will likely be finalised within 7 working days from 15 Jan.
We could not start the claim process until final contribution was received. Currently, your claim is awaiting disinvestment and once a successful tax directive is received, we will complete the claim and pay you out. This will likely be finalised within 7 working days from 15 Jan.
We will continue to update you as progress is made and can assure you that your pay-out will be complete by the end of January.
Please don’t hesitate to reach out to us if you have any further questions or concerns.
10x Investments's reply18 Jan 2021, 09:03
Official
Dear Mells
As discussed telephonically with our corporate claims administrator, your final contribution from your company was only received on 12 Jan 2021.
We could not start the claim process until final contribution was received. Currently, your claim is awaiting disinvestment and once a successful tax directive is received, we will complete the claim and pay you out. This will likely be finalised within 7 working days from 15 Jan.
We could not start the claim process until final contribution was received. Currently, your claim is awaiting disinvestment and once a successful tax directive is received, we will complete the claim and pay you out. This will likely be finalised within 7 working days from 15 Jan.
We will continue to update you as progress is made and can assure you that your pay-out will be complete by the end of January.
Please don’t hesitate to reach out to us if you have any further questions or concerns.