PC
Peter C
1 reviews | Active since Sept 2017
18 Sept 2024, 14:38
Feedback on withdrawals has been pathetic...
Your feedback on your withdrawals has been abysmal.. Its beyond a joke and also you guys picked your field and you gave us the turn around times.. Its your responsibility to meet these and at the moment I get different feedback every time I call and management is just unavailable 24/7... Leaves a very sour taste...........
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Replies (2)0
Replies (2)
10x Investments's replyOfficial
18 Sept 2024, 20:47 Dear Peter,
Thank you for bringing your concerns to our attention. I sincerely apologize for the frustration and inconvenience you’ve experienced regarding your withdrawal request.
I understand that the feedback you have received has been inconsistent, and I fully acknowledge that this has not met the standard of service you deserve. We take responsibility for the turnaround times we set, and I regret that we have not met your expectations on this occasion.
Please be assured that your concerns have been escalated, and we are working to ensure you receive consistent and accurate updates moving forward. I am personally looking into your case and will provide you with clear information regarding the status of your withdrawal.
We value your feedback and are committed to improving our communication and processes to prevent situations like this in the future. I will ensure you receive the support and answers you need going forward.
I appreciate your patience as we work to resolve this.
Kind regards,
The 10X Team
Thank you for bringing your concerns to our attention. I sincerely apologize for the frustration and inconvenience you’ve experienced regarding your withdrawal request.
I understand that the feedback you have received has been inconsistent, and I fully acknowledge that this has not met the standard of service you deserve. We take responsibility for the turnaround times we set, and I regret that we have not met your expectations on this occasion.
Please be assured that your concerns have been escalated, and we are working to ensure you receive consistent and accurate updates moving forward. I am personally looking into your case and will provide you with clear information regarding the status of your withdrawal.
We value your feedback and are committed to improving our communication and processes to prevent situations like this in the future. I will ensure you receive the support and answers you need going forward.
I appreciate your patience as we work to resolve this.
Kind regards,
The 10X Team
10x Investments's reply18 Sept 2024, 20:47
Official
Dear Peter,
Thank you for bringing your concerns to our attention. I sincerely apologize for the frustration and inconvenience you’ve experienced regarding your withdrawal request.
I understand that the feedback you have received has been inconsistent, and I fully acknowledge that this has not met the standard of service you deserve. We take responsibility for the turnaround times we set, and I regret that we have not met your expectations on this occasion.
Please be assured that your concerns have been escalated, and we are working to ensure you receive consistent and accurate updates moving forward. I am personally looking into your case and will provide you with clear information regarding the status of your withdrawal.
We value your feedback and are committed to improving our communication and processes to prevent situations like this in the future. I will ensure you receive the support and answers you need going forward.
I appreciate your patience as we work to resolve this.
Kind regards,
The 10X Team
Thank you for bringing your concerns to our attention. I sincerely apologize for the frustration and inconvenience you’ve experienced regarding your withdrawal request.
I understand that the feedback you have received has been inconsistent, and I fully acknowledge that this has not met the standard of service you deserve. We take responsibility for the turnaround times we set, and I regret that we have not met your expectations on this occasion.
Please be assured that your concerns have been escalated, and we are working to ensure you receive consistent and accurate updates moving forward. I am personally looking into your case and will provide you with clear information regarding the status of your withdrawal.
We value your feedback and are committed to improving our communication and processes to prevent situations like this in the future. I will ensure you receive the support and answers you need going forward.
I appreciate your patience as we work to resolve this.
Kind regards,
The 10X Team
PC
Peter C's updateReviewer Update
20 Sept 2024, 11:43Absolute BS... No feedback and managers have just blanantly decided not to take or return calls... Call center staff have a different excuse evetytime with the only feedback being there is an issue with your withdrawal...
PC
Peter C's update20 Sept 2024, 11:43
Reviewer Update
Absolute BS... No feedback and managers have just blanantly decided not to take or return calls... Call center staff have a different excuse evetytime with the only feedback being there is an issue with your withdrawal...