PI
Petre I
1 reviews | Active since Jan 2015
22 Apr 2021, 10:57
Extremely Disappointing and Pathetic
My experience with them is extremely disappointing. I put an initial amount in order to see how they operate. The first disappointment was the online access to my account. Extremely poor functionality. All you can see is the total value of your investment, which in 1 month went up and down below the initial amount I put in. Then when I decided to withdraw it suddenly went up again, which to me is very *****. Lots of hassles to take my money transferred to Allan Gray. Was sent a form to complete which I did. Then sent me another one saying the first one is not the right one. Then a third time another form totally irrelevant to my instruction. I would not recommencement them.
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Replies (2)
10x Investments's replyOfficial
22 Apr 2021, 11:34Dear Petre
Thank you for bringing this to our attention. We sincerely apologize for any frustration caused- this is not the client experience we strive for. I am looking into your complaint immediately and will revert with feedback today.
Regards,
Catherine Neill (Head: Client Experience)
Thank you for bringing this to our attention. We sincerely apologize for any frustration caused- this is not the client experience we strive for. I am looking into your complaint immediately and will revert with feedback today.
Regards,
Catherine Neill (Head: Client Experience)
10x Investments's reply22 Apr 2021, 11:34
Official
Dear Petre
Thank you for bringing this to our attention. We sincerely apologize for any frustration caused- this is not the client experience we strive for. I am looking into your complaint immediately and will revert with feedback today.
Regards,
Catherine Neill (Head: Client Experience)
Thank you for bringing this to our attention. We sincerely apologize for any frustration caused- this is not the client experience we strive for. I am looking into your complaint immediately and will revert with feedback today.
Regards,
Catherine Neill (Head: Client Experience)
10x Investments's replyOfficial
22 Apr 2021, 14:39Afternoon Petre
CX supervisor, Lindsey Bagus has confirmed that she has been in telephonic contact with you to confirm the requirement for you to complete an application form from your new (transfer) provider. Once you have completed and supp**** this form, we will work as quickly as possible to ensure your funds are transferred timeously.
Once again, we apologize for any inconvenience caused. Initially, our CX agent had provided you with a withdrawal form, only to realize you actually wanted the funds transferred (hence the incorrect form being supp****).
Please don't hesitate to contact me should you have any further queries or concerns. You can email *** and I will pick up your mail.
Kind regards,
Catherine and the 10X team
CX supervisor, Lindsey Bagus has confirmed that she has been in telephonic contact with you to confirm the requirement for you to complete an application form from your new (transfer) provider. Once you have completed and supp**** this form, we will work as quickly as possible to ensure your funds are transferred timeously.
Once again, we apologize for any inconvenience caused. Initially, our CX agent had provided you with a withdrawal form, only to realize you actually wanted the funds transferred (hence the incorrect form being supp****).
Please don't hesitate to contact me should you have any further queries or concerns. You can email *** and I will pick up your mail.
Kind regards,
Catherine and the 10X team
10x Investments's reply22 Apr 2021, 14:39
Official
Afternoon Petre
CX supervisor, Lindsey Bagus has confirmed that she has been in telephonic contact with you to confirm the requirement for you to complete an application form from your new (transfer) provider. Once you have completed and supp**** this form, we will work as quickly as possible to ensure your funds are transferred timeously.
Once again, we apologize for any inconvenience caused. Initially, our CX agent had provided you with a withdrawal form, only to realize you actually wanted the funds transferred (hence the incorrect form being supp****).
Please don't hesitate to contact me should you have any further queries or concerns. You can email *** and I will pick up your mail.
Kind regards,
Catherine and the 10X team
CX supervisor, Lindsey Bagus has confirmed that she has been in telephonic contact with you to confirm the requirement for you to complete an application form from your new (transfer) provider. Once you have completed and supp**** this form, we will work as quickly as possible to ensure your funds are transferred timeously.
Once again, we apologize for any inconvenience caused. Initially, our CX agent had provided you with a withdrawal form, only to realize you actually wanted the funds transferred (hence the incorrect form being supp****).
Please don't hesitate to contact me should you have any further queries or concerns. You can email *** and I will pick up your mail.
Kind regards,
Catherine and the 10X team