Disgraceful service.

My husband passed away over 3 months ago, and still we await the payment of his retirement annuity for our two daughters. Many people have informed me that this process should take a maximum of 6 weeks. Yet over 3 and a half months later, we still wait. My two daughters have had to submit countless documents to justify their entitlement to the policy and their level of dependency on their father , despite being clearly stipulated as the sole beneficiaries of the fund. As a widow and a mother, I am singlehandedly carrying the household expenses and day-to-day living on a measly salary. We have pleaded with 10X to hurry things along as we are not sure how much longer we will be able to sustain ourselves without the income of my husband. However, each week we receive the same generic, insensitive and useless response from our “claims advisor”. It is quite clear 10X put their own interests above their clients, and quite frankly don’t give a damn about the emotional or sentimental side of their investors.