CN
Christopher N
1 reviews | Active since Feb 2012
12 Jul 2021, 12:29
Comm's and Professionalism is a joke
As soon as I left my company and switched from 10X via my previous employer to my personal capacity things went pear shaped. It's been two weeks into my new role, and I haven't had a single confirmation from 10X on my funds been transferred, are when my payout will happen or that I'm now a personal client.
Over the last week I literally can't get hold of an actual person at 10X. When I phone the call centre I get the "high call volumes" notification, then wait around for 10 min to get redirected to a busy tone or a voicemail. The only contact email (info@) haven't rep**** within their 3 day SLA. When I log onto my profile on 10X all my investments are gone.
What a joke, and to think I have money tied up here.
Helpful (0)
Replies (2)0
Replies (2)
10x Investments's replyOfficial
12 Jul 2021, 14:24Hi Christopher
This is not at all what we aim to deliver as a client experience and we have escalated this immediately- you will be contacted on your cellphone in the next hour, with an update on your transfer. We apologize that you have had to leave a review on Hello Peter to hear from us. My10X will only display the funds in your new Investments once they have been received (transfer complete) and invested.
I am unable to find any emails you sent to *** but I will continue looking into this- it may be that you used a different email address?
We will be in touch shortly,
Thanks
The 10X Team
This is not at all what we aim to deliver as a client experience and we have escalated this immediately- you will be contacted on your cellphone in the next hour, with an update on your transfer. We apologize that you have had to leave a review on Hello Peter to hear from us. My10X will only display the funds in your new Investments once they have been received (transfer complete) and invested.
I am unable to find any emails you sent to *** but I will continue looking into this- it may be that you used a different email address?
We will be in touch shortly,
Thanks
The 10X Team
10x Investments's reply12 Jul 2021, 14:24
Official
Hi Christopher
This is not at all what we aim to deliver as a client experience and we have escalated this immediately- you will be contacted on your cellphone in the next hour, with an update on your transfer. We apologize that you have had to leave a review on Hello Peter to hear from us. My10X will only display the funds in your new Investments once they have been received (transfer complete) and invested.
I am unable to find any emails you sent to *** but I will continue looking into this- it may be that you used a different email address?
We will be in touch shortly,
Thanks
The 10X Team
This is not at all what we aim to deliver as a client experience and we have escalated this immediately- you will be contacted on your cellphone in the next hour, with an update on your transfer. We apologize that you have had to leave a review on Hello Peter to hear from us. My10X will only display the funds in your new Investments once they have been received (transfer complete) and invested.
I am unable to find any emails you sent to *** but I will continue looking into this- it may be that you used a different email address?
We will be in touch shortly,
Thanks
The 10X Team
10x Investments's replyOfficial
12 Jul 2021, 18:00Good evening Christopher
We have identified that while you had confirmed you were withdrawing from your corporate fund, we were not supp**** with a 10X personal investment application form for a preservation fund (hence why you did not receive any additional communication regarding a transfer). Although you submitted the claim form in May 2021, your exit day from your previous employer was 30 June. We had to wait for your final contribution from your previous employer (this has since been received and will be allocated tomorrow). We will then be able to process your cash withdrawal (and transfer to a pres fund if you choose to).
Lindsey has been in touch with you telephonically – please don’t hesitate to let us know if you have any further questions or concerns.
Once again, we apologise for the misunderstanding and any inconvenience caused.
The 10X Team
We have identified that while you had confirmed you were withdrawing from your corporate fund, we were not supp**** with a 10X personal investment application form for a preservation fund (hence why you did not receive any additional communication regarding a transfer). Although you submitted the claim form in May 2021, your exit day from your previous employer was 30 June. We had to wait for your final contribution from your previous employer (this has since been received and will be allocated tomorrow). We will then be able to process your cash withdrawal (and transfer to a pres fund if you choose to).
Lindsey has been in touch with you telephonically – please don’t hesitate to let us know if you have any further questions or concerns.
Once again, we apologise for the misunderstanding and any inconvenience caused.
The 10X Team
10x Investments's reply12 Jul 2021, 18:00
Official
Good evening Christopher
We have identified that while you had confirmed you were withdrawing from your corporate fund, we were not supp**** with a 10X personal investment application form for a preservation fund (hence why you did not receive any additional communication regarding a transfer). Although you submitted the claim form in May 2021, your exit day from your previous employer was 30 June. We had to wait for your final contribution from your previous employer (this has since been received and will be allocated tomorrow). We will then be able to process your cash withdrawal (and transfer to a pres fund if you choose to).
Lindsey has been in touch with you telephonically – please don’t hesitate to let us know if you have any further questions or concerns.
Once again, we apologise for the misunderstanding and any inconvenience caused.
The 10X Team
We have identified that while you had confirmed you were withdrawing from your corporate fund, we were not supp**** with a 10X personal investment application form for a preservation fund (hence why you did not receive any additional communication regarding a transfer). Although you submitted the claim form in May 2021, your exit day from your previous employer was 30 June. We had to wait for your final contribution from your previous employer (this has since been received and will be allocated tomorrow). We will then be able to process your cash withdrawal (and transfer to a pres fund if you choose to).
Lindsey has been in touch with you telephonically – please don’t hesitate to let us know if you have any further questions or concerns.
Once again, we apologise for the misunderstanding and any inconvenience caused.
The 10X Team