EM
Elliot M
1 reviews | Active since May 2021
25 May 2021, 19:28
C
I have been a client of 10x for only 7 months and for the 1st time today the 25 May 2021 my pension money was not paid. Phone the company and was promised I will be phoned back today. It’s now 19h25 and still no feedback received. I was so impress with the service at the beginning and was spreading the good news to my friends and now I have my doubts Regards Elliot
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Replies (3)0
Replies (3)
10x Investments's replyOfficial
26 May 2021, 06:29Good day Elliot
We sincerely apologize for the frustration caused. We smsed all clients on the 24th to explain that your LA payment will be processed at 8am yesterday morning. This is later than usual on the 25th for which we apologise.
Unfortunately it seems that certain banks did not process the funds as quickly as we had hoped after 10X processed funds at 8am. Our T&Cs do state that "If the 25th does not fall on a Business Day, we will pay your Annuity Income on the previous Business Day. It may take up to two Business Days to reflect in your bank account". We always work hard to process funds prior to 25th so that the funds reflect on early morning on the 25th- but unfortunately this month we experienced an administrative delay.
I'm sorry that you were not contacted yesterday- I am looking in to this and you will receive a call later this morning to discuss further.
Please don't feel disheartened with your decision to join 10X. We value you as a client and we aim to improve your experience going forward.
Kind regards,
Catherine Neill (Head of Client Experience)
We sincerely apologize for the frustration caused. We smsed all clients on the 24th to explain that your LA payment will be processed at 8am yesterday morning. This is later than usual on the 25th for which we apologise.
Unfortunately it seems that certain banks did not process the funds as quickly as we had hoped after 10X processed funds at 8am. Our T&Cs do state that "If the 25th does not fall on a Business Day, we will pay your Annuity Income on the previous Business Day. It may take up to two Business Days to reflect in your bank account". We always work hard to process funds prior to 25th so that the funds reflect on early morning on the 25th- but unfortunately this month we experienced an administrative delay.
I'm sorry that you were not contacted yesterday- I am looking in to this and you will receive a call later this morning to discuss further.
Please don't feel disheartened with your decision to join 10X. We value you as a client and we aim to improve your experience going forward.
Kind regards,
Catherine Neill (Head of Client Experience)
10x Investments's reply26 May 2021, 06:29
Official
Good day Elliot
We sincerely apologize for the frustration caused. We smsed all clients on the 24th to explain that your LA payment will be processed at 8am yesterday morning. This is later than usual on the 25th for which we apologise.
Unfortunately it seems that certain banks did not process the funds as quickly as we had hoped after 10X processed funds at 8am. Our T&Cs do state that "If the 25th does not fall on a Business Day, we will pay your Annuity Income on the previous Business Day. It may take up to two Business Days to reflect in your bank account". We always work hard to process funds prior to 25th so that the funds reflect on early morning on the 25th- but unfortunately this month we experienced an administrative delay.
I'm sorry that you were not contacted yesterday- I am looking in to this and you will receive a call later this morning to discuss further.
Please don't feel disheartened with your decision to join 10X. We value you as a client and we aim to improve your experience going forward.
Kind regards,
Catherine Neill (Head of Client Experience)
We sincerely apologize for the frustration caused. We smsed all clients on the 24th to explain that your LA payment will be processed at 8am yesterday morning. This is later than usual on the 25th for which we apologise.
Unfortunately it seems that certain banks did not process the funds as quickly as we had hoped after 10X processed funds at 8am. Our T&Cs do state that "If the 25th does not fall on a Business Day, we will pay your Annuity Income on the previous Business Day. It may take up to two Business Days to reflect in your bank account". We always work hard to process funds prior to 25th so that the funds reflect on early morning on the 25th- but unfortunately this month we experienced an administrative delay.
I'm sorry that you were not contacted yesterday- I am looking in to this and you will receive a call later this morning to discuss further.
Please don't feel disheartened with your decision to join 10X. We value you as a client and we aim to improve your experience going forward.
Kind regards,
Catherine Neill (Head of Client Experience)
EM
Elliot M's updateReviewer Update
26 May 2021, 17:16Hi
Just to confirm that my pension money was received and I also received a telephone call from Lindsey and have accepted her explanation and the apology.Hopefully this will not happen again and the company will
Provide the excellent service they have provided
Just to confirm that my pension money was received and I also received a telephone call from Lindsey and have accepted her explanation and the apology.Hopefully this will not happen again and the company will
Provide the excellent service they have provided
EM
Elliot M's update26 May 2021, 17:16
Reviewer Update
Hi
Just to confirm that my pension money was received and I also received a telephone call from Lindsey and have accepted her explanation and the apology.Hopefully this will not happen again and the company will
Provide the excellent service they have provided
Just to confirm that my pension money was received and I also received a telephone call from Lindsey and have accepted her explanation and the apology.Hopefully this will not happen again and the company will
Provide the excellent service they have provided
10x Investments's replyOfficial
27 May 2021, 09:25Thank you Elliot
We strive to deliver excellent service and once again apologize for the delayed payment this month.
Keep well and please don't hesitate to let us know if there is anything we can do to assist you.
Thanks,
The 10X Team
We strive to deliver excellent service and once again apologize for the delayed payment this month.
Keep well and please don't hesitate to let us know if there is anything we can do to assist you.
Thanks,
The 10X Team
10x Investments's reply27 May 2021, 09:25
Official
Thank you Elliot
We strive to deliver excellent service and once again apologize for the delayed payment this month.
Keep well and please don't hesitate to let us know if there is anything we can do to assist you.
Thanks,
The 10X Team
We strive to deliver excellent service and once again apologize for the delayed payment this month.
Keep well and please don't hesitate to let us know if there is anything we can do to assist you.
Thanks,
The 10X Team