tS
tebogo S
1 reviews | Active since Mar 2019
13 Sept 2024, 11:34
Bad service
I have app**** for my 2pot last Tuesday, only recieved email, people app**** after me received sms some even got their payout, when you call no one answers, call back no one calls you back, how does the system work, someone app**** Wednesday already got their payout, we still waiting, inconsistency you guys are doing
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10x Investments's replyOfficial
13 Sept 2024, 14:13 Hello Tebogo
Thank you for reaching out and sharing your concerns. We apologize for the delays and any frustration this has caused you.
Please be assured that our service level agreement (SLA) for processing 2pot withdrawals is 7 to 10 working days, excluding weekends. The processing timeline also depends on successful bank verification and the SARS tax directive, which can impact the overall timing if there are any delays. Your claim was delayed as your Bank verification confirmed the account is within 3 months old.
We understand your concerns about the inconsistency and communication, and we are working to improve our processes to provide more timely updates to our clients. Each application is processed individually, and while some may complete faster, we are committed to ensuring that all requests are handled as quickly as possible within the outlined timeframe.
We appreciate your patience, and our team is dedicated to assisting you. If you have any further questions or need assistance, please don't hesitate to contact us directly.
Thank you for your understanding.
Best regards,
The 10X Team
The 10X Team
10x Investments's reply13 Sept 2024, 14:13
Official
Hello Tebogo
Thank you for reaching out and sharing your concerns. We apologize for the delays and any frustration this has caused you.
Please be assured that our service level agreement (SLA) for processing 2pot withdrawals is 7 to 10 working days, excluding weekends. The processing timeline also depends on successful bank verification and the SARS tax directive, which can impact the overall timing if there are any delays. Your claim was delayed as your Bank verification confirmed the account is within 3 months old.
We understand your concerns about the inconsistency and communication, and we are working to improve our processes to provide more timely updates to our clients. Each application is processed individually, and while some may complete faster, we are committed to ensuring that all requests are handled as quickly as possible within the outlined timeframe.
We appreciate your patience, and our team is dedicated to assisting you. If you have any further questions or need assistance, please don't hesitate to contact us directly.
Thank you for your understanding.
Best regards,
The 10X Team
The 10X Team