RJ
Ranketlo J
1 reviews | Active since Nov 2021
22 Nov 2021, 15:33
Bad Service
On 16 November 2021, I received an SMS stating that my withdrawal instruction had been completed and the payment had been processed. Today is 22 November, and I haven't received my payout.
My call was forwarded to the admin department about five times, and I still didn't get any assistance.
Very frustrating.
Helpful (0)
Replies (2)0
Replies (2)
10x Investments's replyOfficial
24 Nov 2021, 14:34Hi Ranketlo
We have escalated your enquiry and we apologise for the delay you have experienced. We will get back to you with feedback regarding the payout by tomorrow mid-morning latest.
We will also be looking into the telephone experience.
We apologise for any inconvenience caused.
Thank you
The 10X Team
We have escalated your enquiry and we apologise for the delay you have experienced. We will get back to you with feedback regarding the payout by tomorrow mid-morning latest.
We will also be looking into the telephone experience.
We apologise for any inconvenience caused.
Thank you
The 10X Team
10x Investments's reply24 Nov 2021, 14:34
Official
Hi Ranketlo
We have escalated your enquiry and we apologise for the delay you have experienced. We will get back to you with feedback regarding the payout by tomorrow mid-morning latest.
We will also be looking into the telephone experience.
We apologise for any inconvenience caused.
Thank you
The 10X Team
We have escalated your enquiry and we apologise for the delay you have experienced. We will get back to you with feedback regarding the payout by tomorrow mid-morning latest.
We will also be looking into the telephone experience.
We apologise for any inconvenience caused.
Thank you
The 10X Team
10x Investments's replyOfficial
25 Nov 2021, 10:53Hi Ranketlo
You have been contacted telephonically to discuss the payment. We are pleased that the payment was processed last night and has reflected in your account.
Thank you for your patience.
Kind regards,
The 10X Team
You have been contacted telephonically to discuss the payment. We are pleased that the payment was processed last night and has reflected in your account.
Thank you for your patience.
Kind regards,
The 10X Team
10x Investments's reply25 Nov 2021, 10:53
Official
Hi Ranketlo
You have been contacted telephonically to discuss the payment. We are pleased that the payment was processed last night and has reflected in your account.
Thank you for your patience.
Kind regards,
The 10X Team
You have been contacted telephonically to discuss the payment. We are pleased that the payment was processed last night and has reflected in your account.
Thank you for your patience.
Kind regards,
The 10X Team