Bad service

The commencement is always seamless but administering the policy is a nightmare, I was struggling to get assistance with a simple thing as checking balance, you call hold for too long while being transferred from one person to the next when requesting a call back nobody bothers to come back to you! I've since submitted a withdrawal since end of Feb promised a 2weeks turnaround time but till today no solid feedback whenever I call its either I'm told they had just received the documents or there's a backlog or they are awaiting to submit to Sars don't know who to believe because you can tell from the tone of their voice that honesty is not practiced?! Dealing with them has been such an aweful , tedious and inconveniencing process.