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Olebogeng B

1 reviews | Active since Feb 2018

26 Feb 2018, 09:30

Bad Service

Dear 10x Investment, I am very unhappy with the bad service I have received with regards to my payment. I submitted fully com pleted withdrawal documents in January 2018. On the 8 Feb I sent an email to find out how far is my request and there was no response. I had to send a second email on the 21 Feb 2018 as a follow-up of my previous email and was told that the matter will be investigated and I will receive response ASP meaning as soon as possible but I never got a response on that day. On the 22 Feb 2018 I sent an email to Nita again to acknowledge and also to serve as a reminder of her promise that she was going to contact me the previous day and still yet again no response. Today on the 26 Feb 2018 I sent Nita an email again to follow-up on her promise she made to update me on the 21 Feb 2018 and to my surprise she is on leave till 14 March 2018. Now what I want to know is will I have to sit and wait for her to come back form leave for my request to be attended to or what?

I want an answer to the following questions:- 1) Why has my money not been paid yet? 2) Has the funds been disinvested and if not why? 3) Has directive been app**** for at SARS and if not why? 4) Why has this claim not been finalised yet as as 14 working days for a withdrawal to be finalised is long over? 5) When will I receive my money I want a date.

Can this matter please be finalised as soon as possible please and I want an answer before 15:00 today or I will be forced to escalate this matter.

Thank you.

0
Replies (3)
10x Investments
10x Investments's reply26 Feb 2018, 09:37
Official

Good morning Mr. Beuzana

I will investigate your claim and provide you with feedback by this afternoon.

Sincerely

Michelle de Jager

10x Investments
10x Investments's reply26 Feb 2018, 10:44
Official

Good morning Mr Beuzana

Your last working month was January 2018, and the January contributions for the company was received and finally invested on the 13th February 2018. Our timing standards allow for 14 working days to finalise a claim after receipt of the completed claim form and last contribution.

I have received confirmation that your fund benefit is to be disinvested today, where after a tax directive will be app**** for. As soon as the directive is received, your benefit will be paid as per the information on your claim form.

We will inform you as soon as we receive your tax directive.

Please let me know should you have any further queries.

Michelle de Jager

OB
Olebogeng B's update26 Feb 2018, 11:32
Reviewer Update
Good day Michelle Could you please explain to me, if the contributions were received and app**** on the 13 Feb why was the benefits not disinvested a week later cause this could have been disinvested last week on the 20th if I am correct? The second question is when will the payment be made? You haven't answered that question cause as a matter of fact I know that a tax directive only takes a day and to come back from SARS? I will await your response.