Bad Manager!

I am not a happy client, not because I am unhappy with my investments, but because 10x has an antiquated system that does not work well.

1. IN December I opened a TFSA - my first debit order was not put into my account for a long time. I had to email several times, to request that they open and disperse the funds.

2. This month, I added a little extra this account, however again this money didn't hit my account. I requested that they look into it. 3 to 5 days I was told, which I duly waited. NOTHING.

3. I email again, now, I am told they have my money, but I didnt give them an instruction for that money. Which is a lie, as I followed the instructions on their platform and did exactly as told.

4. I again, complain that they system doesn't work, however, I am told the system works just fine, followed by the head of "Client Experience" sending multiple emails in defense of the antiquated system. I ask Ms Bagus, to get her manager to call me. She seems to think that she is head of this section of the business, so an escalation would be required. Again, tells me I am clearly not intelligent enough to understand the (doesnt work well) system and explains again in toddler speak - that I am the problem.

A head of "Client Experience" should be grown up enough to understand my complaint, hear what I am saying and not defend a system that clearly does not work well (since this is the second issue I am having).

And as aside - the money is still not in my account. And NOT once did Ms Bagus reassure me that it would be actioned, give me a timeline or give me any sense of comfort that they would meet their obligations.