AB
Anathi B
1 reviews | Active since Jan 2019
12 Jan 2023, 07:24
Bad customer service
I'm utterly disappointed in their client service department the service is disgusting I have been waiting for more than a week for my money and to this day still have not received it.
I would not recommend them at all
Helpful (0)
Replies (2)0
Replies (2)
10x Investments's replyOfficial
12 Jan 2023, 09:29Hi Anathi,
Thank you for your recent review.
I checked our records and noted that your request was escalated yesterday to the relevant team for urgent processing. The redemption request for January 2023 was delayed due to the investment administrative process which takes place every 6 months.
The Team is working to ensure that your payment is made as swiftly as possible.
We are sorry that your experience has been disgusting and we appreciate the feedback and can assure you that your monthly redemption requests are processed within the timelines as promised by 10X.
Thank you for bringing the matter to our attention and please feel free to reach out to us at *** or respond to this review for any further assistance.
Regards,
The 10X Team
Thank you for your recent review.
I checked our records and noted that your request was escalated yesterday to the relevant team for urgent processing. The redemption request for January 2023 was delayed due to the investment administrative process which takes place every 6 months.
The Team is working to ensure that your payment is made as swiftly as possible.
We are sorry that your experience has been disgusting and we appreciate the feedback and can assure you that your monthly redemption requests are processed within the timelines as promised by 10X.
Thank you for bringing the matter to our attention and please feel free to reach out to us at *** or respond to this review for any further assistance.
Regards,
The 10X Team
10x Investments's reply12 Jan 2023, 09:29
Official
Hi Anathi,
Thank you for your recent review.
I checked our records and noted that your request was escalated yesterday to the relevant team for urgent processing. The redemption request for January 2023 was delayed due to the investment administrative process which takes place every 6 months.
The Team is working to ensure that your payment is made as swiftly as possible.
We are sorry that your experience has been disgusting and we appreciate the feedback and can assure you that your monthly redemption requests are processed within the timelines as promised by 10X.
Thank you for bringing the matter to our attention and please feel free to reach out to us at *** or respond to this review for any further assistance.
Regards,
The 10X Team
Thank you for your recent review.
I checked our records and noted that your request was escalated yesterday to the relevant team for urgent processing. The redemption request for January 2023 was delayed due to the investment administrative process which takes place every 6 months.
The Team is working to ensure that your payment is made as swiftly as possible.
We are sorry that your experience has been disgusting and we appreciate the feedback and can assure you that your monthly redemption requests are processed within the timelines as promised by 10X.
Thank you for bringing the matter to our attention and please feel free to reach out to us at *** or respond to this review for any further assistance.
Regards,
The 10X Team
10x Investments's replyOfficial
13 Jan 2023, 13:28Hi Anathi
Further to the last feedback, we would like to confirm that the payment was released yesterday and you should have received your funds.
Please let us know if you have any concerns or queries.
Please note all redemptions can be emailed to ***.
Regards,
The 10X Team
Further to the last feedback, we would like to confirm that the payment was released yesterday and you should have received your funds.
Please let us know if you have any concerns or queries.
Please note all redemptions can be emailed to ***.
Regards,
The 10X Team
10x Investments's reply13 Jan 2023, 13:28
Official
Hi Anathi
Further to the last feedback, we would like to confirm that the payment was released yesterday and you should have received your funds.
Please let us know if you have any concerns or queries.
Please note all redemptions can be emailed to ***.
Regards,
The 10X Team
Further to the last feedback, we would like to confirm that the payment was released yesterday and you should have received your funds.
Please let us know if you have any concerns or queries.
Please note all redemptions can be emailed to ***.
Regards,
The 10X Team