DL
Deluan L
1 reviews | Active since Feb 2020
13 Sept 2024, 11:59
2 pot pay out.....
Seriously most of my companies people that app**** for the 2 pot has been payed im still waiting besides now they said it only gonna pay out later next week pathetic seriously. I know its a lot to do at once but be consistent if you say it takes up to 7 work days dont let it take 9 work day cause youre placing yourself in a bad light.
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Replies (2)
10x Investments's replyOfficial
13 Sept 2024, 14:19Hello Deluan,
Thank you for reaching out, and I’m truly sorry for the frustration this delay has caused you. We understand how concerning it is when others have received their payouts, and you’re still waiting.
Your claim, submitted on the 4th, is currently within our processing window of 7 to 10 working days, excluding weekends. While we strive to complete all requests as quickly as possible, certain steps like bank verification and obtaining the SARS tax directive can sometimes extend this timeline. I completely understand that this is not ideal, especially when you were expecting your funds sooner.
We acknowledge the impact this delay has on your trust, and we're committed to improving our consistency and communication to better serve you and all our clients. Please know that we are working diligently to ensure your payout is completed by next week, as promised.
If you need any further assistance or have additional questions, please do not hesitate to reach out directly. We truly appreciate your patience, and we are here to support you.
Thank you for understanding.
10X Team
Thank you for reaching out, and I’m truly sorry for the frustration this delay has caused you. We understand how concerning it is when others have received their payouts, and you’re still waiting.
Your claim, submitted on the 4th, is currently within our processing window of 7 to 10 working days, excluding weekends. While we strive to complete all requests as quickly as possible, certain steps like bank verification and obtaining the SARS tax directive can sometimes extend this timeline. I completely understand that this is not ideal, especially when you were expecting your funds sooner.
We acknowledge the impact this delay has on your trust, and we're committed to improving our consistency and communication to better serve you and all our clients. Please know that we are working diligently to ensure your payout is completed by next week, as promised.
If you need any further assistance or have additional questions, please do not hesitate to reach out directly. We truly appreciate your patience, and we are here to support you.
Thank you for understanding.
10X Team
10x Investments's reply13 Sept 2024, 14:19
Official
Hello Deluan,
Thank you for reaching out, and I’m truly sorry for the frustration this delay has caused you. We understand how concerning it is when others have received their payouts, and you’re still waiting.
Your claim, submitted on the 4th, is currently within our processing window of 7 to 10 working days, excluding weekends. While we strive to complete all requests as quickly as possible, certain steps like bank verification and obtaining the SARS tax directive can sometimes extend this timeline. I completely understand that this is not ideal, especially when you were expecting your funds sooner.
We acknowledge the impact this delay has on your trust, and we're committed to improving our consistency and communication to better serve you and all our clients. Please know that we are working diligently to ensure your payout is completed by next week, as promised.
If you need any further assistance or have additional questions, please do not hesitate to reach out directly. We truly appreciate your patience, and we are here to support you.
Thank you for understanding.
10X Team
Thank you for reaching out, and I’m truly sorry for the frustration this delay has caused you. We understand how concerning it is when others have received their payouts, and you’re still waiting.
Your claim, submitted on the 4th, is currently within our processing window of 7 to 10 working days, excluding weekends. While we strive to complete all requests as quickly as possible, certain steps like bank verification and obtaining the SARS tax directive can sometimes extend this timeline. I completely understand that this is not ideal, especially when you were expecting your funds sooner.
We acknowledge the impact this delay has on your trust, and we're committed to improving our consistency and communication to better serve you and all our clients. Please know that we are working diligently to ensure your payout is completed by next week, as promised.
If you need any further assistance or have additional questions, please do not hesitate to reach out directly. We truly appreciate your patience, and we are here to support you.
Thank you for understanding.
10X Team
DL
Deluan L's updateReviewer Update
13 Sept 2024, 14:25Sure
DL
Deluan L's update13 Sept 2024, 14:25
Reviewer Update
Sure