10X TERRIBLE EXPERIENCE

Terrible experience. I submitted my application on 28 June 2019. On 24 July 2019, almost a month later, I contacted 10x because I hadn't received the pay out as yet, I was advised that there was a miscommunication with my application but no one bothered to contact me, (so if I hadn't followed up...) and was also advised that I needed to contact my previous employer, who claimed that they have communicated to 10x, but 10x was not being responsive ( they are blaming each other and I'm stuck in the middle), then promised that I'll receive the pay out in 2 weeks. Today (14 August 2019) is the end of the 3rd week since I last communicated to 10x and still hasn't received any communication. I called today and spoke to Zoliswa who said there's a problem with my application (internal,IT related) and I should wait 2 more weeks, and management will call me back (they still haven't called). So I decided to send an email to Rehana (from the first follow up) and she still hasn't responded.