DB
DARREL B
1 reviews | Active since Jan 2020
17 Jan 2020, 16:07
10X sucks
I am in the process of trying to settle a pension payout. They have given me all the excuses as to why they cannot expedite my claim, and that they must follow procedures and bla bla bla. In no way have they provided any decent customer service- all I get is excuses. In the three years that I invested in them, I will probably get out less money than if I had invested that same money in a standard savings account, including the tax that they will deduct.
I will not recommend them as an investment vehicle, nor will I endorse any of their products. their customer service sucks- in fact it is non existent. I have explained my dilemma in trying to expedite my claim, but they don't care. Why, because they don't care about their customers.
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Replies (3)
10x Investments's replyOfficial
17 Jan 2020, 16:27Good evening Darrel,
Thank you for taking the time to share your feedback. We apologise for the frustration you've experienced and investigate the situation.
Thank you for taking the time to share your feedback. We apologise for the frustration you've experienced and investigate the situation.
10x Investments's reply17 Jan 2020, 16:27
Official
Good evening Darrel,
Thank you for taking the time to share your feedback. We apologise for the frustration you've experienced and investigate the situation.
Thank you for taking the time to share your feedback. We apologise for the frustration you've experienced and investigate the situation.
DB
DARREL B's updateReviewer Update
18 Jan 2020, 14:30This message serves as a follow up to my review from yesterday. What 10X may not realize, is it is not only myself that is having the same problem; my work colleague whom exited at the same time from the same business unit as myself has had his issue addressed by the very same personnel that I am currently communicating with. We worked for the same organization, and he face the exact same issue as I did with 10X. Yet somehow, his payment was settled last night and he received his payout.
Why is it that I am still battling to get my concerns addressed? And I initiated correspondence in December already. If you want to add insult to injury, you have just done that.
So again, we play musical chairs and shift the blame from one party to the next. This matter better be resolved by close of business on Monday 20th January, otherwise I am going to escalate the reputational damage tenfold. You staff should rather have benefited from the Customer Service course that I attended last year. Maybe they would have provided better service.
Why is it that I am still battling to get my concerns addressed? And I initiated correspondence in December already. If you want to add insult to injury, you have just done that.
So again, we play musical chairs and shift the blame from one party to the next. This matter better be resolved by close of business on Monday 20th January, otherwise I am going to escalate the reputational damage tenfold. You staff should rather have benefited from the Customer Service course that I attended last year. Maybe they would have provided better service.
DB
DARREL B's update18 Jan 2020, 14:30
Reviewer Update
This message serves as a follow up to my review from yesterday. What 10X may not realize, is it is not only myself that is having the same problem; my work colleague whom exited at the same time from the same business unit as myself has had his issue addressed by the very same personnel that I am currently communicating with. We worked for the same organization, and he face the exact same issue as I did with 10X. Yet somehow, his payment was settled last night and he received his payout.
Why is it that I am still battling to get my concerns addressed? And I initiated correspondence in December already. If you want to add insult to injury, you have just done that.
So again, we play musical chairs and shift the blame from one party to the next. This matter better be resolved by close of business on Monday 20th January, otherwise I am going to escalate the reputational damage tenfold. You staff should rather have benefited from the Customer Service course that I attended last year. Maybe they would have provided better service.
Why is it that I am still battling to get my concerns addressed? And I initiated correspondence in December already. If you want to add insult to injury, you have just done that.
So again, we play musical chairs and shift the blame from one party to the next. This matter better be resolved by close of business on Monday 20th January, otherwise I am going to escalate the reputational damage tenfold. You staff should rather have benefited from the Customer Service course that I attended last year. Maybe they would have provided better service.
10x Investments's replyOfficial
03 Feb 2020, 09:15Good morning Darrel,
This message is to confirm that the issue regarding the final contribution from your company has been sorted and your claim is due to be paid within the next week.
If there is anything else we can assist with please let us know.
This message is to confirm that the issue regarding the final contribution from your company has been sorted and your claim is due to be paid within the next week.
If there is anything else we can assist with please let us know.
10x Investments's reply03 Feb 2020, 09:15
Official
Good morning Darrel,
This message is to confirm that the issue regarding the final contribution from your company has been sorted and your claim is due to be paid within the next week.
If there is anything else we can assist with please let us know.
This message is to confirm that the issue regarding the final contribution from your company has been sorted and your claim is due to be paid within the next week.
If there is anything else we can assist with please let us know.