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AP
Anthony P

1 reviews | Active since Mar 2023

12 Aug 2025, 09:52

10x still can't get the numbers right

Last year, I identified that 10X was recording my contributions incorrectly. Upon raising the matter with them, I was assured that the error would not affect my IRP5 as it would be rectified on their backend systems.

Despite this assurance, this year I encountered a serious issue wherein 10X issued me with an incorrect IRP5, contrary to their prior undertaking. Following protracted and challenging engagement with 10X, a corrected IRP5 was eventually issued.

Recently, I discovered that 10X is once again committing the same recording error. When I contacted them, they repeated the same explanation provided last year, which I expressly rejected. I subsequently escalated the matter to their complaints department, where I was assured that the statement would be corrected. However, one week later, the statement remains in its incorrect form.

This raises serious concern as to how a financial services provider of 10X's standing can fail to effect a simple correction to an inaccurate statement, particularly in light of previous assurances and the recurrence of the same issue.

0
Replies (47)
10x Investments
10x Investments's reply12 Aug 2025, 10:16
Official
 
Hello Anthony, 

We note your concerns and acknowledge that you have raised this matter with us previously. As discussed before, the way lump sum contributions are currently displayed on your statement reflects them as “Transfers In” due to a reporting format issue. This does not affect the accuracy of your account records or the information submitted to SARS. 

While we understand your frustration, we are actively working on a technical update to ensure statements reflect the contributions in the correct category. The underlying data remains correct, and your funds are securely invested. 

Kind regards, 
The 10X Team
AP
Anthony P's update12 Aug 2025, 10:24
Reviewer Update
Perhaps my previous complaint was not fully considered. I specifically noted that you provided me with the exact same reasoning and assurances last year, which proved to be incorrect. Repeating the same inaccurate explanations will not resolve the issue.

Issuing accurate statements is a basic obligation for 10X. Confusing transfers with contributions so interchangeably raises significant concerns about the company’s accuracy and attention to detail.

Moreover, the ongoing failure to address a problem that has persisted for over 12 months reflects poorly on 10X’s commitment to ethical standards and operational reliability. This prolonged reluctance to rectify a clear error gives the impression that the company does not take its responsibilities seriously. Further stop explaining and start correcting
AP
Anthony P's update13 Aug 2025, 11:08
Reviewer Update
On 4 August, I lodged a complaint with 10X. On 12 August, I published the complaint on the Hellopeter platform. I have elected to monitor the duration taken by 10X to rectify an incorrect statement - a matter which, in my view, constitutes a most basic and straightforward exercise. I intend to publish daily updates on this platform until such time as the corrected statement has been issued and furnished to me.
AP
Anthony P's update14 Aug 2025, 08:00
Reviewer Update
Day 3: The elite problem-solving unit at 10X is still valiantly wrestling with the world’s most complex challenge — altering a statement.
AP
Anthony P's update15 Aug 2025, 06:43
Reviewer Update
Day 4, and it looks like the 10x team has finally called in the "big guns" - apparently, it takes a special task force to teach the rest of the squad the ancient, mystical art of... correcting a statement.
AP
Anthony P's update18 Aug 2025, 07:27
Reviewer Update
DAY 5: The weekend happened—so the 10x team must’ve hit reset and erased my complaint from memory. Fingers crossed they manage to “remember” it by tomorrow.
10x Investments
10x Investments's reply18 Aug 2025, 09:15
Official
Dear Mr Pandaram,

We acknowledge your continued frustration regarding the recording of your contributions on your benefit statement and sincerely apologise for the delay in resolving this matter.

As communicated previously, the issue does not affect the accuracy of your contributions on our administration system or the information reported to SARS. The error lies specifically in the statement output, where lump-sum EFT contributions are currently being displayed as “transfers in” instead of “contributions.”

To correct this, the matter has been escalated to our third-party software provider who maintains and develops the statement generation system. This requires their technical team to rewrite the script that produces the benefit statement to ensure contributions are reflected under the correct heading. Unfortunately, this is not a simple manual correction on our side, but a system-level adjustment that needs careful testing to prevent further errors.

We understand that this is taking longer than either you or we would like, and we agree that accurate statements are a basic obligation. Please rest assured that we are actively engaging with the software team to prioritise this fix and we will keep you updated on the progress.

Once the revised script is deployed, we will immediately issue you with a corrected statement.

We appreciate your patience while this technical matter is being resolved and again apologise for the inconvenience caused.

Kind regards,
The 10X Team 
AP
Anthony P's update18 Aug 2025, 09:30
Reviewer Update
May i request the amount of days that you require to have this matter rectified, kindly specify
AP
Anthony P's update19 Aug 2025, 07:45
Reviewer Update
Day 6 update: The 10x team has finally
cracked the code of enlightenment - turns out fixing incorrect statements requires rewriting the script that generates the benefit statement. Groundbreaking discovery, right? They've framed it as some kind of "system-level adjustment," like we're talking about rewiring NASA's launch sequence. Newsflash: it's called programming. Teenagers do it between rounds of Fortnite. Stop blowing smoke about the "complexity" and either fix it with the resources you already have, or should I hire a programmer myself and let you guys pick up the tab?
AP
Anthony P's update20 Aug 2025, 09:54
Reviewer Update
Ah, the 10x team, hard at work... or at least that's what their silence suggests. Maybe they're still in a top-secret boardroom, debating whether "fixing incorrect statements" requires divine intervention. At this rate, I'm half expecting them to launch a committee to investigate if code is, in fact, written by humans or conjured by Al. Stay tuned - progress is just one more excuse away.
AP
Anthony P's update21 Aug 2025, 08:42
Reviewer Update
Day 7:
The 10x team, hard at work… or at least that’s what their silence suggests. Maybe they’re still in a top-secret boardroom, debating whether “fixing incorrect statements” requires divine intervention. At this rate, I’m half expecting them to launch a committee to investigate if code is, in fact, written by humans or conjured by AI. Stay tuned — progress is just one more excuse away.

10x Investments
10x Investments's reply21 Aug 2025, 10:29
Official
Dear Anthony,

Thank you for your message. We note your concerns regarding the outstanding matter and fully acknowledge the frustration caused by the delays. Our last update to you was on 18 August, and we appreciate that the lack of further communication since then has added to your frustration.

To provide clarity: the correction process requires the rewriting of a data script that underpins how statements are generated in our investment system. This is not a simple adjustment, as the script governs how information is pulled, calculated, and displayed across all member statements. Rewriting and testing this script is therefore necessary to ensure accuracy and prevent further errors.

This work is being carried out by our third-party administrator, Ebsphere, who is the custodian of our investment application. As they manage the underlying system, we are dependent on them to implement and validate these changes before corrected statements can be released.

We are in active communication with Ebsphere and continue to prioritise this matter. While we are unable to commit to an exact completion date until their development and testing is finalised, we will ensure that you are kept updated on any material progress.

We sincerely apologise for the inconvenience and frustration this has caused, and we remain committed to resolving this as quickly as possible while ensuring the integrity of your investment records.

Kind regards,
The 10X Team 
AP
Anthony P's update21 Aug 2025, 10:45
Reviewer Update
Thank you for the update. In the absence of a specific timeframe, I am compelled to record this matter on the public platform and continue to track the number of days it takes 10x to resolve the issue. I believe this is a straightforward programming matter. That said, an institution committed to ethical standards would have issued me with a corrected statement while working on the resolution.
AP
Anthony P's update22 Aug 2025, 06:31
Reviewer Update
Day 8:
Breaking news: the 10x team has made a breakthrough - they've decided that thinking about fixing the problem is basically the same as fixing it. Genius. Why bother coding when you can just brainstorm excuses all day? Honestly, if they put half as much energy into the actual work as they do into inflating "complexity," we'd have the solution by now. But hey, let's not rush them - procrastination is clearly their core product.
AP
Anthony P's update25 Aug 2025, 08:38
Reviewer Update
Day 9
Fingers crossed. After all, when results are too hard to deliver, delays make a lovely consolation prize. Who knows—maybe tomorrow they’ll shock me… with something other than yet another excuse for why fixing it is a mythical impossibility.
AP
Anthony P's update26 Aug 2025, 09:38
Reviewer Update
Day 10:
Double digits! Ten whole days, and the 10x team still treats a script rewrite like it’s a moon landing. At this pace, the only thing they’re rewriting is the dictionary definition of “efficiency.” Spoiler: it now means “do nothing, but describe it like hard work.”

AP
Anthony P's update27 Aug 2025, 07:46
Reviewer Update
Day 11:
Who knew procrastination could be such a full-time job? By now, any half-decent coder would’ve solved this between Netflix episodes. But hey, not everyone’s blessed with the rare skill of making problems bigger than they are. Well done to the 10x team
AP
Anthony P's update28 Aug 2025, 07:58
Reviewer Update
Day 12:
Still no solution. But let’s give credit where it’s due: the 10x team has mastered one thing — the art of stretching excuses longer than deadlines. At this point, I think they’re less of a “tech team” and more of an improv group specializing in excuses. Standing ovation, folks.
AP
Anthony P's update29 Aug 2025, 16:21
Reviewer Update
Day 13:
Lucky 13! Or unlucky, if you’re still waiting on the 10x team. They say patience is a virtue — but then again, so is competence. Sadly, neither seem to exist in this office. I’m starting to wonder if their strategy is to bore the problem into fixing itself. Bold approach.
AP
Anthony P's update01 Sept 2025, 09:29
Reviewer Update
Day 14:
Two weeks in. Congratulations, 10x — you’ve turned a one-hour coding task into a fortnight-long endurance test. Truly Olympic-level delaying tactics. If stalling were a sport, you’d have more gold than Phelps.
AP
Anthony P's update02 Sept 2025, 08:30
Reviewer Update
Day 15:
Half a month later, the 10x team has perfected their masterpiece: a problem that never gets solved. Truly inspirational. At this point, even my kettle has produced more results — and it doesn’t need a “system-level adjustment” to boil water.
AP
Anthony P's update03 Sept 2025, 15:19
Reviewer Update
Day 16:
Sweet 16. Most people celebrate progress at this stage. Not 10x. They’re busy debating if fixing code violates some ancient prophecy.
AP
Anthony P's update04 Sept 2025, 08:56
Reviewer Update
Day 17:
Day 17 update: no fix, but plenty of… silence. Maybe they’ve taken a vow. Or maybe they’re secretly auditioning for “World’s Slowest Response Time.” Either way, I’m convinced glaciers move faster than this team.
AP
Anthony P's update05 Sept 2025, 05:42
Reviewer Update
Day 18:
By Day 18, one thing’s clear — the only “benefit statement” 10x knows how to produce is: we did nothing, and called it something. Honestly, at this rate, I wouldn’t be surprised if they launch a press release celebrating their “achievement"
AP
Anthony P's update08 Sept 2025, 06:38
Reviewer Update
Day 19:
19 days and still counting. I think I finally get it — their strategy is to let me do all the updates while they contribute… absolutely nothing. Brilliant. If only laziness were billable, they’d be billionaires by now.
AP
Anthony P's update09 Sept 2025, 07:36
Reviewer Update
Day 20:
Two-zero. A whole score of days. Fun fact: the Apollo 11 mission went to the moon and back in less time than it’s taken 10x to think about rewriting a script. One giant leap for mankind; one tiny step too big for this team.
AP
Anthony P's update10 Sept 2025, 06:20
Reviewer Update
Day 21:
Three weeks in. At this point, the 10x team isn’t solving problems — they’re curating them. Keeping them alive, feeding them, nurturing them like houseplants. Except unlike plants, problems don’t grow into anything useful. But hey, at least they’ve built a legacy: the Guinness World Record for “Longest Delay Over the Simplest Task.”

AP
Anthony P's update10 Sept 2025, 06:20
Reviewer Update
Day 21:
Three weeks in. At this point, the 10x team isn’t solving problems — they’re curating them. Keeping them alive, feeding them, nurturing them like houseplants. Except unlike plants, problems don’t grow into anything useful. But hey, at least they’ve built a legacy: the Guinness World Record for “Longest Delay Over the Simplest Task.”
AP
Anthony P's update11 Sept 2025, 08:02
Reviewer Update
Day 22:
Day 22 and the 10x team is still holding the line… of inaction. At this point, I suspect they’re less of a development team and more of a meditation retreat — silently reflecting on what it would feel like to actually do their jobs.
AP
Anthony P's update12 Sept 2025, 07:34
Reviewer Update
Day 23:
23 days in, and I think I cracked the code: 10x isn’t fixing anything because they’re secretly testing how long a client can survive on excuses alone. Spoiler alert: I’m thriving — but their reputation? Not so much.
AP
Anthony P's update15 Sept 2025, 10:27
Reviewer Update
Day 24:
Day 24: Still no movement. On the bright side, I’ve aged gracefully while waiting. Honestly, if wrinkles were milestones, I’d be further along than their entire project roadmap.
AP
Anthony P's update16 Sept 2025, 13:11
Reviewer Update
Day 25:
25 days and not a single fix. I can only assume the 10x team is writing a Netflix documentary about their struggle. Title idea: The Button We Never Pressed: A Tale of Epic Avoidance. Coming soon, to a queue near you.
10x Investments
10x Investments's reply17 Sept 2025, 07:39
Official
Hi Anthony,

Thank you for sharing your feedback, and we sincerely regret the frustration this ongoing delay has caused you. We completely understand how difficult it is to wait this long for a resolution.

Your issue has been escalated to our technical team and is receiving active attention. While the fix has taken longer than expected, please be assured that we are working on resolving it as quickly as possible.

We value your patience and will provide you with an update as soon as we have confirmation that the matter is resolved.
Kind regards,

10X Team
AP
Anthony P's update17 Sept 2025, 07:45
Reviewer Update
Day 26:
Day 26 and the only “progress” here is my growing collection of sarcastic updates. Meanwhile, the 10x team is proving that time travel is real — because somehow, they keep sending us back to Day 1 levels of productivity.

AP
Anthony P's update18 Sept 2025, 11:56
Reviewer Update
Day 27:
By Day 27, I’m convinced the 10x motto is: Why solve today what you can delay indefinitely? Inspirational stuff. If this were a Talk show, the title would be “The Power of Doing Absolutely Nothing — Consistently.”
AP
Anthony P's update19 Sept 2025, 08:05
Reviewer Update
Day 28:
Four weeks. 28 days. Entire TV shows get filmed, edited, and aired in less time. But fixing one incorrect statement? Nah, that’s apparently a task for the next century. Bravo, 10x. You’ve turned procrastination into performance art.

AP
Anthony P's update22 Sept 2025, 09:47
Reviewer Update
Day 29:
Day 29, and the 10x team has redefined “progress.” Not by fixing anything, of course, but by elevating their silence to an art form. If stillness were billable hours, they’d have out-earned Elon Musk by now.
AP
Anthony P's update23 Sept 2025, 15:30
Reviewer Update
Day 30:
One full month. 30 days. A complete lunar cycle. In this time, crops have grown, empires have risen, children have learned to walk — but the 10x team? Still wrestling with the life-altering challenge of rewriting a script. Congratulations, 10x, you’ve achieved the impossible: turning a one-hour task into a month-long monument of incompetence. Truly historic.

AP
Anthony P's update25 Sept 2025, 06:14
Reviewer Update
Day 31 (Season Premiere):
Welcome back to Keeping Up With the 10x Team! Season 3 kicks off strong: the problem is still unsolved, but now there’s a twist — they’ve decided to form a task team to discuss the discussion of the problem. Riveting television.
AP
Anthony P's update26 Sept 2025, 08:28
Reviewer Update
Day 32:
Today’s special guest: the intern. The intern bravely suggested, “Why don’t we just fix the code?” Don’t worry — HR quickly escorted them out for “thinking too radically.” That’ll teach them.
AP
Anthony P's update01 Oct 2025, 05:48
Reviewer Update
Day 33:
Breaking news: 10x hired a consultant! …to confirm that yes, the problem does indeed still exist. Invoice sent, champagne popped. Meanwhile, the actual issue? Untouched. Stellar use of resources.
AP
Anthony P's update01 Oct 2025, 05:48
Reviewer Update
Day 34:
Day 34: They’ve discovered a new strategy — if you don’t talk about the problem, it doesn’t exist. I think this is less “software development” and more “manifestation coaching.”
AP
Anthony P's update01 Oct 2025, 05:49
Reviewer Update
Day 35:
The script remains broken, but don’t worry: the team just launched a celebratory internal email congratulating themselves on “navigating challenges.” Fun fact: you can’t navigate challenges if you never leave the parking lot.
AP
Anthony P's update02 Oct 2025, 07:57
Reviewer Update
Day 36:
Guest star cameo: the imaginary programmer I keep threatening to hire. Unlike the 10x team, this fictional character actually solved the issue in 20 minutes — but apparently his work is “too efficient” to be adopted.
AP
Anthony P's update06 Oct 2025, 08:10
Reviewer Update
Day 37:
End of Week 5. The 10x highlight reel includes: 3 excuses, 2 committees, 1 consultant, 0 fixes. Honestly, if Netflix doesn’t pick this up as a workplace comedy, they’re missing a goldmine
10x Investments
10x Investments's reply07 Oct 2025, 09:43
Official
Hi Anthony 

Thank you for your feedback and comments.

We can confirm that the error has been corrected and all contributions are reflecting under the right naming status on the statement.

Regards,

The 10X Team 
AP
Anthony P's update07 Oct 2025, 09:53
Reviewer Update
Thank you