10x - PROBLEMS EXPERIENCED WITH LIVING ANNUITIES

I have two living annuities with the above financial services provider. I (and my new service provider) have been trying to get the investments (Living Annuities) transferred to the new provider (as I am permitted to do so by legislation) since the middle of Nov last year.

At the end of Feb this year it was stated by 10x that the transfer would happen at the end of Feb. This has not happened yet.

Furthermore, I have not received income for March and for April.

10x have not communicated anything to me. My new service provider also gets no response.

I have sent numerous e-mails (without getting a reply) and made numerous phone calls to 10x and to try and get further to speak to somebody who might know or is supposed to be dealing with the matter is either in a meeting, a workshop, not in the office or is no longer working at 10x.

After promises by the first administrator to ask the/a more senior administrator and promises that such senior administrator will contact me (by e-mail as I have requested) no response to me is made.

I am also suspecting their computer system is seriously out of order. (I have noticed this on their website since 2nd Feb, this year.

I need to receive income from the LA's. At least for April now. Also the transfer should be done already.

It just seems 10x do not care and do not operate within the legislative framework.

I probably need to elevate my situation to a higher level (person or entity able to apply some 'pressure' or 'threat') to get any where with 10x. The total lack of any communication from 10x and lack of action is why I'm posting this and warn others about 10x's ability to actually be a service provider.