10X PATHETIC SERVICE
PATHETIC SERVICE!!!!!!! WANTED TO CANCEL MY PENSION WITH THEM SO I CONTACTED THEM TELEPHONICALLY AND GET CUT OFF OVER AND OVER AND OVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! USELESS!!!!!!!!!!!!!!!!!!!
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Replies (3)
10x Investments's replyOfficial
03 Dec 2025, 10:09Dear Lara,
Thank you for taking the time to share your feedback. We are genuinely sorry for the frustration you've experienced — this is certainly not the level of service we aim to provide, and we apologise for any inconvenience caused.
We have reviewed our system records, and it appears that only one call attempt was received today. It is unacceptable that your call was disconnected, and we are investigating this matter urgently. Thank you for bringing it to our attention.
Regarding your Retirement Annuity:
2. Lump Sum Contribution
The My10X portal currently allows lump-sum contributions from R5,000. If you would like to contribute a smaller amount, we can assist you manually — please contact us and we will gladly help.
3.Withdrawal / Cancellation Process
Because your RA balance is below R15,000, legislation does allow for a full withdrawal. This means we can assist you with exiting the RA, should you wish to proceed. We apologise that this was not clearly communicated to you earlier. A consultant will walk you through the required steps and documents, and we will ensure the process is smooth and transparent.
We would very much appreciate the opportunity to resolve this matter directly with you.
Once again, we apologise for your experience and thank you for bringing this to our attention. Your feedback helps us improve, and we are committed to ensuring a better experience going forward.
Kind regards,
10X Team
Thank you for taking the time to share your feedback. We are genuinely sorry for the frustration you've experienced — this is certainly not the level of service we aim to provide, and we apologise for any inconvenience caused.
We have reviewed our system records, and it appears that only one call attempt was received today. It is unacceptable that your call was disconnected, and we are investigating this matter urgently. Thank you for bringing it to our attention.
Regarding your Retirement Annuity:
- Missed Debit Order
The debit order did not go through due to insufficient funds. Please note that we do not attempt a double debit. Your contributions will simply continue from your next scheduled deduction.
2. Lump Sum Contribution
The My10X portal currently allows lump-sum contributions from R5,000. If you would like to contribute a smaller amount, we can assist you manually — please contact us and we will gladly help.
3.Withdrawal / Cancellation Process
Because your RA balance is below R15,000, legislation does allow for a full withdrawal. This means we can assist you with exiting the RA, should you wish to proceed. We apologise that this was not clearly communicated to you earlier. A consultant will walk you through the required steps and documents, and we will ensure the process is smooth and transparent.
We would very much appreciate the opportunity to resolve this matter directly with you.
Once again, we apologise for your experience and thank you for bringing this to our attention. Your feedback helps us improve, and we are committed to ensuring a better experience going forward.
Kind regards,
10X Team
10x Investments's reply03 Dec 2025, 10:09
Official
Dear Lara,
Thank you for taking the time to share your feedback. We are genuinely sorry for the frustration you've experienced — this is certainly not the level of service we aim to provide, and we apologise for any inconvenience caused.
We have reviewed our system records, and it appears that only one call attempt was received today. It is unacceptable that your call was disconnected, and we are investigating this matter urgently. Thank you for bringing it to our attention.
Regarding your Retirement Annuity:
2. Lump Sum Contribution
The My10X portal currently allows lump-sum contributions from R5,000. If you would like to contribute a smaller amount, we can assist you manually — please contact us and we will gladly help.
3.Withdrawal / Cancellation Process
Because your RA balance is below R15,000, legislation does allow for a full withdrawal. This means we can assist you with exiting the RA, should you wish to proceed. We apologise that this was not clearly communicated to you earlier. A consultant will walk you through the required steps and documents, and we will ensure the process is smooth and transparent.
We would very much appreciate the opportunity to resolve this matter directly with you.
Once again, we apologise for your experience and thank you for bringing this to our attention. Your feedback helps us improve, and we are committed to ensuring a better experience going forward.
Kind regards,
10X Team
Thank you for taking the time to share your feedback. We are genuinely sorry for the frustration you've experienced — this is certainly not the level of service we aim to provide, and we apologise for any inconvenience caused.
We have reviewed our system records, and it appears that only one call attempt was received today. It is unacceptable that your call was disconnected, and we are investigating this matter urgently. Thank you for bringing it to our attention.
Regarding your Retirement Annuity:
- Missed Debit Order
The debit order did not go through due to insufficient funds. Please note that we do not attempt a double debit. Your contributions will simply continue from your next scheduled deduction.
2. Lump Sum Contribution
The My10X portal currently allows lump-sum contributions from R5,000. If you would like to contribute a smaller amount, we can assist you manually — please contact us and we will gladly help.
3.Withdrawal / Cancellation Process
Because your RA balance is below R15,000, legislation does allow for a full withdrawal. This means we can assist you with exiting the RA, should you wish to proceed. We apologise that this was not clearly communicated to you earlier. A consultant will walk you through the required steps and documents, and we will ensure the process is smooth and transparent.
We would very much appreciate the opportunity to resolve this matter directly with you.
Once again, we apologise for your experience and thank you for bringing this to our attention. Your feedback helps us improve, and we are committed to ensuring a better experience going forward.
Kind regards,
10X Team
's updateReviewer Update
03 Dec 2025, 10:17HOW AM I SUPPOSED TO "WITHDRAW" MY FUNDS IF I CANT GET THROUGH TO YOU TELEPHONICALLY?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
's update03 Dec 2025, 10:17
Reviewer Update
HOW AM I SUPPOSED TO "WITHDRAW" MY FUNDS IF I CANT GET THROUGH TO YOU TELEPHONICALLY?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
10x Investments's replyOfficial
03 Dec 2025, 10:25Hi Lara,
Thank you for your response. Our records show that the withdrawal form was emailed to you and again we are sorry that your call was disconnected.
Please note the form cannot be completed telephonically and we will require written form for processing with supporting documentation.
The missed debit order cannot be reattempted again and you are welcome to make the deposit using your ID number as a reference. You will need to complete the manual form as we require confirmation of the source of funds.
We trust you have received the necessary documents and please feel free to reach out if you have any additional concerns.
Regards,
The 10X Team
Thank you for your response. Our records show that the withdrawal form was emailed to you and again we are sorry that your call was disconnected.
Please note the form cannot be completed telephonically and we will require written form for processing with supporting documentation.
The missed debit order cannot be reattempted again and you are welcome to make the deposit using your ID number as a reference. You will need to complete the manual form as we require confirmation of the source of funds.
We trust you have received the necessary documents and please feel free to reach out if you have any additional concerns.
Regards,
The 10X Team
10x Investments's reply03 Dec 2025, 10:25
Official
Hi Lara,
Thank you for your response. Our records show that the withdrawal form was emailed to you and again we are sorry that your call was disconnected.
Please note the form cannot be completed telephonically and we will require written form for processing with supporting documentation.
The missed debit order cannot be reattempted again and you are welcome to make the deposit using your ID number as a reference. You will need to complete the manual form as we require confirmation of the source of funds.
We trust you have received the necessary documents and please feel free to reach out if you have any additional concerns.
Regards,
The 10X Team
Thank you for your response. Our records show that the withdrawal form was emailed to you and again we are sorry that your call was disconnected.
Please note the form cannot be completed telephonically and we will require written form for processing with supporting documentation.
The missed debit order cannot be reattempted again and you are welcome to make the deposit using your ID number as a reference. You will need to complete the manual form as we require confirmation of the source of funds.
We trust you have received the necessary documents and please feel free to reach out if you have any additional concerns.
Regards,
The 10X Team