10x NO PAYMENT ON FUND WITHDRAWAL...10x finds it easier to keep your money than pay you back timeously when withdrawing.

If I could put zero stars I would. My company lodged my withdrawal request on the 31st of March 2023, I then follow up closer to the previously communucated lead time of 6 weeks for withdrawal payment, only to be told on the 2nd of May 2022, that 10x are awaiting an additional benefit which was only received on the 28/04/2023. Which on enquiry on the 7th of May 2023, I am advised that this was interest on my benefit. At this stage there is no communication from them re the progress, and already way past the 21 days communucated in regards to processing lead time. I then ask on the 10th of May when payment will be made and I am advised on the 12th May, beinga Friday, that it would be 2 to 3 working days. "Kindly note your claim is at payment stage and will be released. Please allow for 2-3 working days for payment to be made into your account. This is due to interchange banking." I then advise Simonay, the lady I have been dealing with, on the 17th of May (Wednesday) that no payment has been received and I dont get a response, it is then on the 18th of May (Thursday) that I follow up again with her and still no response. It is then that I call in complaining and deal with Rihana who then escalates the matter to Nazeema who advises that " Your claim has been finalised and is currently at payment stage. Due to a technical issue the payment did not go off and we are working with our Technical Support team to resolve and then the payment will go off. We are treating this as a high priority and will communicate with you again tomorrow to confirm if the payment could be released."

It is now the 19th (Friday) and the money is not in my account. Naazema has advised that 10x had a technical error and my payment has been reloaded...effectively this means it can be another 24 to 48 hours before its in my account.

If 10x really was apologetic and really understood a sense if priority, they would have taken the onus to immediately rectify what IS THEIR SYSTEM ERROR issue and paid me my funds to clear immediately, instead they are saving their own rands and cents to AVOID having to make it an immediate payment.

This poor handling of their own internal issues reflects why organizations would still chose to use more established organizations with better checks and balances and who have better remediation capabilities.

Absolutely dissapointing, I would go so far as to request my own seperate fund provider should I ever encounter 10x in any organisation I am employed by. I have a negative sentiment now when it comes to 10x...infact my rating is -10 for 10x.