10x Investments playing hide and seek with my claim

IM HAVING DIFFICULTIES IN CLAIMING MY PROVIDENT FUND FROM 10X INVESTMENTS. I HAVE MADE SEVERAL CALLS TO THEM TO DO THE FOLLOW UPS AND IM NOT GETTING ANY JOY. THERE IS NO TRANSPARENCY AT ALL AND THEY KEEP PROMISING ME LIES AND GIVING INCORRECT INFO ON MY CLAIM. THEY KEEP TELLING ME DIFFERENT PAYOUT DATES AND NOTHING GETS TO HAPPEN. NOW I HAVE BEEN PHONING SEVERAL TIMES AND THEY ARE SAYING THEY ARE ONLY LEFT WITH THE PROCESS OF SENDING MY STUFF TO SARS FOR TAX DIRECTIVE PROCESSING, AND I WAS TOLD IT WILL BE SENT BY THIS PAST MONDAY, AND NOTHING HAPPENED. I PHONED ON MONDAY AND I WAS TOLD THEY WILL SEND IT DURING THE COURSE OF THE CURRENT WEEK, NOW THE WEEK HAS ENDED AND I CALLED THIS MORNING TO DO A FOLLOW-UP, ONLY TO DISCOVER THAT NOTHING HAS BEEN DONE TO SEND THE STUFF TO SARS. I KEPT CALLING THE WHOLE DAY TODAY TRYING TO GET HOLD OF A LADY BY THE NAME OF ESTHER/ESTER WHO I WAS REFERED TO, AND THE CALLS DO NOT GET TO BE ANSWERED WHEN I GET TO BE TRANSFERED TO HER. I HAVE LEFT MESSAGES TO BE CONTACTED BACK, BUT NO ONE CALLS ME BACK. EVERYTIME I CALL, I GET TO BE TOLD DIFFERENT VERSIONS OF STORIES REGARDING THE PAYOUT. ITS NOW AS IF ITS SOME HIDE AND SEEK GAME AS 10X IS NOT TRANSPARENT AT ALL. THIS PROCESS HAS BEEN A NIGHTMARE AND VERY FRUSTRATING. CAN SOMEONE RECTIFY THIS... I HAVE LOST FAITH AND TRUST. THEY DONT GIVE ANY UPDATES AT ALL AND THEY DONT KEEP THEIR PROMISES OF THE 14 DAY TURNAROUND TIME FOR PAYOUTS,AND MY 14 DAY PERIOD ELAPSED LONG TIME BACK... BECAREFUL OF THESE GUYS...